House Cleaning

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Q & A

Answers to commonly asked questions from the experts on Thumbtack.

What’s the best way to set up a consultation or an appointment with a house cleaner during the COVID-19 pandemic?

The best way to set up a consultation with a house cleaner during the COVID-19 pandemic is by using virtual, online tools. Start by performing an online search for local house cleaners. Message them to set up either a phone call or video call to perform a consultation. During this call, they can give you recommendations and may be able to estimate the cost of their services. Be sure to discuss whether they accept virtual payments and any precautions they can take to perform the job safely.

How much does office cleaning cost?

Office cleaning costs an average of $200, but prices can range depending on the square footage. An office that’s 1,000 square feet or smaller costs $120 to clean. Meanwhile, spaces that range from 9,000-10,000 square feet cost $880, on average.

You can get a personalized cost estimate for your office or commercial space by contacting commercial cleaners near you.

Can I use digital payments to pay for house cleaning?

Not only do many house cleaners accept digital payments through platforms like Zelle, PayPal, Square Cash, Google Pay, Venmo and more, but this may become more common as the COVID-19 pandemic pushes more service workers to digitize. This means you can pay your house cleaner without making physical contact or handling money. 

If cleaning is absolutely essential during the current crisis, consult with the house cleaner beforehand to ensure a safe monetary transaction that complies with current government guidelines and recommendations for social distancing.

Are there ways to be safe if I hire a house cleaner when social distancing?

If you hire a house cleaner to clean the inside of your home, do not make physical contact. Stay at least 6 feet apart at all times, sanitize any surfaces after cleaning and wash your hands thoroughly. Exchange all payments digitally instead of with cash. When contacting a house cleaner, put a plan in place to ensure everyone's safety.

How can I find out if a house cleaner is considered an essential COVID-19 service provider?

A house cleaner is generally not considered an essential service sector during the coronavirus pandemic. To find out which services are considered essential, visit your city and state government, and read their guidelines. A national list of essential service providers can be found on CISA’s Identifying Critical Infrastructure During COVID-19 site. This webpage lists 16 different infrastructure sectors considered to be essential. However, not all jurisdictions follow CISA’s definitions of critical infrastructure.

Does a house cleaner need to enter my home?

Yes, in almost all cases a house cleaner needs to enter your home. However, a cleaner may not need to enter your home if they are solely cleaning outside areas. 

There may be some cases in which a cleaner is necessary. If so, take precautions — avoid being in the same room, make no physical contact, sanitize any surfaces and pay through a digital service instead of using cash.

Do house cleaners offer remote or virtual services?

House cleaning is generally done in person, but some may be willing to offer remote services. If you find a house cleaner’s profile that states they’re offering remote services, contact the pro to talk about your options. 

If you’d rather hire a house cleaner to clean your home when the pandemic is over, you may be able to book an appointment at a later date. Start by comparing local house cleaners in your area side-by-side.

Should I hire a move-out cleaning service or do it myself?

You may benefit from hiring a professional move-out cleaning service, depending on your budget, time frame and whether you will be getting a deposit back. Hiring a cleaning service takes the stress out of your move. But if you’ve had your house regularly deep-cleaned, or if your landlord will charge you for cleaning anyway, you can save costs by DIY-ing it.

What is the difference between a housekeeper and a house cleaner?

Although some house cleaning and housekeeping duties might overlap, a house cleaner is charged with the top-to-bottom cleaning of a home. House cleaner duties typically include basic and deep house cleaning, such as washing and sanitizing countertops, floors, tubs, toilets, kitchens and more.

Housekeepers or maids are hired to lightly clean and maintain certain aspects of the home. This might include dusting, washing dishes, changing sheets, doing some meal preparation and restocking the client’s groceries and personal care products.

It’s also worth noting that a housekeeper or maid is usually one individual employed to a home (sometimes hired as a live-in), while a house cleaner is oftentimes accompanied by a team of cleaners. 

What is commercial cleaning?

Unlike residential cleaners, commercial cleaners focus on cleaning offices, buildings, retail stores and other commercial spaces. If you’re looking for someone to clean your home, hire a house cleaner instead. House cleaners specialize in cleaning bedrooms, bathrooms, kitchens and other areas in your home.

Reviews for Ashburn bathroom cleaners
Sandi R.
Lucio and his partner cleaned all of the bathrooms in our house. They did a great job!
Ramos Easy Cleaning LLCRamos Easy Cleaning LLC
Amanda W.
Very thorough and kind! My two bedroom, two bathroom apartment was cleaned in less than two hours and was sparkling! Will definitely be calling them again 🙂
A.K.D cleaning servicesA.K.D cleaning services
Sam C.
Judy and another lady did a great job to clean my condo, especially the kitchen and the master bathroom. I will hire them again and recommend to my friends.
JVA Home Care LLCJVA Home Care LLC
Veronica H.
Lelis' team showed up on time and did an professional job cleaning my home. They were careful with my furniture and items, asked questions, and did an excellent job. The bathrooms were cleaned thoroughly and everything was shiny, smelled great and still looks so nice. I will definitely use this cleaning service again.
Lelis PenaLelis Pena
Regina B.
Upon closer inspection, the "deep clean" I paid extra for was not done—I don't think the cleaner even vacuumed the entire house, as a couple days later I was still finding items under bathroom vanities, and a lot of areas were not dusted. Definitely not worth the $250 I paid.
Think MaidsThink Maids
Laura O.
Upon further review the crew failed to clean a bathroom and a bedroom but charged me for the service. I contacted them and they agreed to return late afternoon but called to say they wouldn't make it until 7 pm. I asked for a refund but no response. The oven was cleaned and the cleaner leaked between the glass and left white streaks between the glass panels. We had to disassemble the oven to fix it.
KG Spotless Residential and Commercial CleaningKG Spotless Residential and Commercial Cleaning
Madison H.
Overall, we were very pleased with the work the crew did. They were able to almost salvage carpets that we believed would most likely need to be replaced. We needed a move-out clean and they did a great job wiping down the base boards and sweeping behind the fridge. Appliances were sparkling and cabinets had been wiped down. The only two complaints we had was the oven did not appear to have been cleaned and we had hoped for a deeper clean in the bathroom. Overall, would 100% hire again. Worth the time and money!! Thanks so much!!!
JV Cleaning ServicesJV Cleaning Services
Antonia K.
Firstly my friends and family will Vouch for the fact that I keep my house clean and tidy though we have 3 small dogs. My house does not smell of food or dogs as I keep up with cleaning the house Jessica and her team came in like they stormed into the house and started cleaning upstairs, that houses the bedrooms of which only the master bedroom and bathroom was used the others just needed vacuuming and straightened of the bedcovers which they did not even touch. They cleaned the bathroom and displaced everything on the countertops leaving for me to straighten. In the middle level they did not clean the office room saying I did not ask them to. The kitchen floor was not vacuumed or mopped. The hardwood floor mopping was poorly done. For all of this, they charged me $130 first time cleaning. While cleaning Ms Jessica gave me attitude saying my house was dirty which was quite upsetting but I ignored her. After they left I called and told her she did not clean the office she said I did not tell her to. So tell me folks 130 dollars is hard to earn is it so easy to just giveaway. These cleaning people have a bad attitude. The only reason I need help is because I have a torn tendon and cannot do more damage. I called in another team and they were willing and cleaned immaculately and did make the others beds which was used and for less money and admired how I kept house. So I wonder if the reviews Jessica and team got were made up by friends.
Subirias cleaningSubirias cleaning
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