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7. MJA Design
4.8
from 12 reviews
4.8
(12)
  • 25 years in business
  • 5 hires on Thumbtack
"We had our floors refinished by MJA design and the final product turned out great. Whitney was a true professional from the initial contact, doing a thorough estimate, and working with us through several mishaps in the process. We were even able to start our project several days earlier than initially predicted. Unfortunately, while Alex and his crew were very helpful in putting down sample areas to help us decide which stain color to use; instead of then sanding out the sample areas to be the same bare finish as the rest of the floors, the crew stained over them along with the rest of the bare floor, leaving the sample areas with noticeable boxes where two coats were applied (the sample coat plus the one coat the rest of the floors received). Whitney was quick to bring the crew back and have them fix it, but unfortunately their fix left a much larger section that looked noticeably darker from the rest of the floors. Whitney was quick to bring the crew back again to fix that attempt and ensured all stain any poly was stripped and again refinished. While there are still very minor noticeable differences in the problem areas, we are ultimately satisfied with how everything turned out and really appreciate Whitney's and Alex's follow-through to make sure things turned out as we wanted--even after we already gave final payment. That is a commitment to customer service that is highly commendable and sincerely appreciated. Our only gripe is the way that the process played out, dragging what should have been a 3 or 4-day project to 10-days. The persistence in fixing the problems warrants five stars, but the frustrations of not having everything been done well the first (or even second) time knocks off 1-star."
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