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34 near you

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Q & A

Answers to commonly asked questions from the experts on Thumbtack.

What’s the best way to set up a consultation or an appointment with a house cleaner during the COVID-19 pandemic?

The best way to set up a consultation with a house cleaner during the COVID-19 pandemic is by using virtual, online tools. Start by performing an online search for local house cleaners. Message them to set up either a phone call or video call to perform a consultation. During this call, they can give you recommendations and may be able to estimate the cost of their services. Be sure to discuss whether they accept virtual payments and any precautions they can take to perform the job safely.

How can I find out if a house cleaner is considered an essential COVID-19 service provider?

A house cleaner is generally not considered an essential service sector during the coronavirus pandemic. To find out which services are considered essential, visit your city and state government, and read their guidelines. A national list of essential service providers can be found on CISA’s Identifying Critical Infrastructure During COVID-19 site. This webpage lists 16 different infrastructure sectors considered to be essential. However, not all jurisdictions follow CISA’s definitions of critical infrastructure.

Can I use digital payments to pay for house cleaning?

Not only do many house cleaners accept digital payments through platforms like Zelle, PayPal, Square Cash, Google Pay, Venmo and more, but this may become more common as the COVID-19 pandemic pushes more service workers to digitize. This means you can pay your house cleaner without making physical contact or handling money. 

If cleaning is absolutely essential during the current crisis, consult with the house cleaner beforehand to ensure a safe monetary transaction that complies with current government guidelines and recommendations for social distancing.

Does a house cleaner need to enter my home?

Yes, in almost all cases a house cleaner needs to enter your home. However, a cleaner may not need to enter your home if they are solely cleaning outside areas. 

There may be some cases in which a cleaner is necessary. If so, take precautions — avoid being in the same room, make no physical contact, sanitize any surfaces and pay through a digital service instead of using cash.

Do house cleaners offer remote or virtual services?

House cleaning is generally done in person, but some may be willing to offer remote services. If you find a house cleaner’s profile that states they’re offering remote services, contact the pro to talk about your options. 

If you’d rather hire a house cleaner to clean your home when the pandemic is over, you may be able to book an appointment at a later date. Start by comparing local house cleaners in your area side-by-side.

What is the difference between a housekeeper and a house cleaner?

Although some house cleaning and housekeeping duties might overlap, a house cleaner is charged with the top-to-bottom cleaning of a home. House cleaner duties typically include basic and deep house cleaning, such as washing and sanitizing countertops, floors, tubs, toilets, kitchens and more.

Housekeepers or maids are hired to lightly clean and maintain certain aspects of the home. This might include dusting, washing dishes, changing sheets, doing some meal preparation and restocking the client’s groceries and personal care products.

It’s also worth noting that a housekeeper or maid is usually one individual employed to a home (sometimes hired as a live-in), while a house cleaner is oftentimes accompanied by a team of cleaners. 

What should I ask a house cleaner or maid before hiring them?

There are many questions to ask a cleaning service before you hire them to make sure they’re the right fit. These questions might include:

  • How much do you charge?
  • How do you set your prices -- per hour or per square foot? Or, do you charge a flat rate?
  • What is your past work experience? Can I see a list of references?
  • Are you accustomed to working with different home or apartment types and sizes?
  • Can you work with children or pets in the house?
  • What types of cleaning products do you use?
  • Do you bring your own cleaning supplies and products?
  • How often can you clean my home?
  • Is there anything you recommend I do (or don't do) to my home before you arrive?

For more tips on how to hire the best maid or house cleaning service, read our smart hiring guide.

How much is a house cleaning?

The national average cost for house cleaning ranges between $25 and $50 per hour, per cleaner. However, the cost of house cleaning services near you might be different.

House cleaning prices vary based on how many square feet your home is, how dirty your house gets and how often the cleaning service comes. And, prices can be lower in areas with a lower cost of living, higher in big cities or affluent regions.

Some companies charge a set amount — such as 5 cents — per square foot, with a minimum amount, such as $100. You may save money by increasing the frequency of your house cleaning visits. Often a company will charge you less per cleaning when you schedule more cleanings per month. The cost advantage rewards your loyalty, and also reflects the fact that more frequent cleanings make it easier to maintain a high level of cleanliness in your home. A housecleaning service may charge more for the first visit or for one-time services than for recurring cleanings.

To learn more about the cost of house cleaning, visit our House Cleaning Cost Guide.

Reviews for Ashburn moving in cleaners
Lori B.
Fantastic work. Looks perfect. Great move out cleaning!
Maribel moralesMaribel morales
Chaitanya B.
These cleaners were great in Move out cleaning. They did a good job at my house. Punctuality needs to be improved.
JVA House Cleaner LLCJVA House Cleaner LLC
Chris O.
Cleaners came on time and did a great job. Hired as a move out clean and they definitely did the work asked!
Mom and daughter cleaningMom and daughter cleaning
Donna M.
Excellent move out cleaning. House looks great. These ladies really know how to clean. Will be using them again!
JVA House Cleaner LLCJVA House Cleaner LLC
Nagarjuna E.
Very good job done for the Move out cleaning for our home
Mrs.Bianka’s Cleaning ServiceMrs.Bianka’s Cleaning Service
Geronimo C.
These ladies are amazing. I haven’t seen my house so clean since we first moved in
JVA House Cleaner LLCJVA House Cleaner LLC
It was a great experience.They did the move in and move out cleaning. I was extremely satisfied with the quality of service, value, professionalism and punctuality. I would highly recommend them to anyone. Thank you so much!
Endrias A.
Had a move in deep cleaning done. Every part of the house is now shiny. She did a great job.
DMV’s best cleanersDMV’s best cleaners
Cheryl C.
When we moved in to our home it was not cleaned. They responded to our call on a Saturday and came right away to help us before moving in. I would highly reccomend them and would use them again.
Gazelle W.
They did great as far as move out. Would have liked the bathtub to have been cleaned better. Also, blinds and window seals should have been cleaned better. Overall not bad but not the best.
All Star Maids LLCAll Star Maids LLC
Darby C.
They did a fantastic job with our move out cleaning! Very thorough and left the place smelling fantastic :) Highly recommended. Best value on ThumbTack!!
American Commercial Cleaning ServicesAmerican Commercial Cleaning Services
Craig S.
Communication was quick and easy. Turned up at exact time arranged. Friendly and helpful. House hasn’t looked this clean since we moved in. Definitely recommend Miss Gomez.
Alde Gomez House CleanerAlde Gomez House Cleaner
Sheila W.
The sisters arrived in the timeframe provided and did a fantastic job cleaning my house for move out. I couldn’t believe how great the house looked when they were done. It looked MUCH better than it did when I moved in. They were efficient, economical and friendly. I’ll definitely call them when I move again and will use on a regular basis when I can! Great job and I highly recommend them!
Miriam’s Professional Services LLCMiriam’s Professional Services LLC
Nicolette C.
Amazing Service! House is cleaner than when we moved it. Our dog is going through his summer shed right now. We had a lot of hair on everything. They took the time to get it all off and I have not seen hair since. We will be scheduling them for a weekly cleaning!
Mom and daughter cleaningMom and daughter cleaning
April M.
We hired Roxanna for a move out clean and was extremely impressed with the quality of work she did on our home. The floors had never looked so good! She was quick and the attention to detail was impressive. We plan on hiring her again!
Sarceno Cleaning Residential & CommercialSarceno Cleaning Residential & Commercial
Madison H.
Overall, we were very pleased with the work the crew did. They were able to almost salvage carpets that we believed would most likely need to be replaced. We needed a move-out clean and they did a great job wiping down the base boards and sweeping behind the fridge. Appliances were sparkling and cabinets had been wiped down. The only two complaints we had was the oven did not appear to have been cleaned and we had hoped for a deeper clean in the bathroom. Overall, would 100% hire again. Worth the time and money!! Thanks so much!!!
JV Cleaning ServicesJV Cleaning Services
Tina H.
So it was my first time hiring a professional to clean my home, and I've got to say that Kenia and her team blew me away! I wanted to be in my house and feel like I have just moved in - Kenia and her crew did just that! After she and her team left, I wandered around in awe of the spick and span. They did such a wonderful job!! I can't thank them enough.
KyP cleaning servisesKyP cleaning servises
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