We just bought a new house, and had two minor problems, a slow draining bathtub, and bad filling valves and flapper valve in a toilet. Julian responded immediately to my Thumbtack project, and suggested a time to stop by the next day (Sunday, wow!). He worked quickly & efficiently, solved both problems and charged a fair price in line with his Thumbtack quote. Those alone would probably merit a 5-star review.
But even more impressive were the little things that he did.
1) He brought shoe covers to wear in the house to protect our floors from his work boots (awesome idea... many handymen could take this advice!)
2) He let me peek over his shoulder and watch him work while he explained what he was doing and how I could duplicate it for small projects (like toilet repair) in the future - I was interested in learning a bit more about DIY plumbing.
3) He offered advice and instructions for other minor plumbing projects I wanted to tackle as DIY.
4) At my request, he did a 5-minute walk-through of other plumbing systems in the house to assess their state, and suggested a few very reasonable/logical things I might want to address as the new home-owner (e.g. some pipe-freezing risks in my old house crawl-space, etc.)
A great experience overall. I'll definitely be calling Julian again if the need arises.