FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At JUNKLINE LLC, pricing is always upfront, transparent, and volume-based—you only pay for the space your items take up in our truck. No hidden fees, no surprise charges, and absolutely no upsells on-site. We offer: Free, no-obligation estimates All-inclusive pricing (labor, loading, disposal, and cleanup included) Discounts for seniors, veterans, and repeat customers Price matching on competing written quotes Surcharges only for specialty items (e.g., tires, paint, appliances with refrigerant), disclosed before any work begins With JUNKLINE, you’ll always know the cost before we lift a single item—simple, honest, and hassle-free.
- What is your typical process for working with a new customer?
Our Process for Working With New Customers Quick Contact You reach out by call, text, or online request. We gather a few details about the items you need removed and your preferred timeframe. Fast, Upfront Estimate We provide a clear, no-obligation price estimate—either based on your pictures or with a quick on-site visit. No hidden fees, no surprises. Scheduled Pickup We lock in a time that works for you. Our crew sends an arrival window and updates when we’re on the way. You Point — We Remove Once on-site, we confirm the final price, then handle all the lifting, loading, and cleanout work. You don’t move a thing. Final Sweep & Confirmation After the area is cleared, we do a quick sweep and walk you through the finished job to make sure everything is exactly how you want it. Easy Payment & Haul-Away Pay however is convenient—card, cash, or digital payments—and we haul everything away for proper disposal, recycling, or donation when possible.
- What education and/or training do you have that relates to your work?
At JUNKLINE LLC, our team combines hands-on industry experience with specialized training to ensure safe, efficient, and professional junk removal on every job. Our background includes: Training in proper lifting, loading, and material-handling techniques to protect your property and our crew. Safety certifications and ongoing instruction in OSHA-aligned best practices. Experience in residential, commercial, and construction-site cleanouts, including debris management and light demolition. Recycling & disposal training, ensuring items are handled responsibly and in compliance with local regulations. Customer service and on-site workflow training to keep jobs smooth, respectful, and hassle-free. We’re not just muscle—we’re trained professionals who know how to remove, sort, dispose, and clean out spaces the right way.