"I looked at a few contractors and ultimately settled on Builder Direct. Here are some of the reasons why.
Challenge of the project - We have a 120 year old home with a pretty steep roof. I had the roof replaced in 1997, so I knew it could be replaced, but I actually had one roofer tell me his team would not do it. Alan and his team took a look, and while they agreed it was a steep roof (and the roofers had to get creative with getting materials up on the roof), he assured me the project was doable. And that this aspect in itself would not affect the price of the project. He was correct! We had a slight adjustment for materials, which could happen any where, but that was it.
Professionalism - Our roof was replaced while my wife and I were out of town on vacation. We returned home and the project was finished and the roof looked great. But there was a bit of a snafu. My HVAC contractor informed that the line set running from the ground unit to the roof (we have a three story house with zoned heating and cooling) had been punctured in several places, probably as a result of the roof replacement, which explained why the 3rd floor was not cooling properly. I reached out to Alan to discuss and we agreed to have one of his HVAC associates review the damage first hand just to ensure the estimate for repair was within a reasonable range. It was determined that this was the case. As such, Alan agreed to knock off this amount from the final invoice for the project, so I could pay my HVAC contractor directly for the repair work. Alan handled this very professionally and was very apologetic as to the damage itself. These things happen, but the way he dealt with it made all the difference in the world!
All in all, I think Alan and his team did an extraordinary job on the project. I would use them again in as heartbeat, no questions asked!"