FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We have very transparent upfront pricing using The National Blue Book for the Appliance Repair Industry. Endorsed by the biggest non for profit agency in our industry. United Appliance Repair Servicers Association. Flat Rate Pricing not by the hour where you could be charged more for having a slower technician.
- What is your typical process for working with a new customer?
Great Question, So from the start we have spent years and resources making it the easiest and stress free experience possible. You will be able to interact with our office and technician on one platform via text message, email, or by phone on our software HouseCall Pro. Electronic invoicing, courtesy messages on our way. Everything with you the customer in mind
- What education and/or training do you have that relates to your work?
Factory Trained & Authorized on All Major Household Appliances Our owner actually teaches the trade on a National platform every year at ASTI. EPA Certified Sealed System Refrigeration Certified on LG & Samsung and all other major brand