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About
Appliance 911 is a local, family owned appliance repair HVAC service & Electrical We focus on building customers for life by building relationships with our customers by being honest and dependable. Our owners and leaders believe with success comes responsibility to your community. So we donate resources and our time to being board members at a local inter city trade school mentoring students. As well as being involved in a local non for profit called Camp Encourage which is for amazing kiddos with Autism to provide a safe and positive summer camp here in Kansas City.
We have the lowest service call in the city and it is free if you end up doing the repair! Our technicians are trained in-house and are the best in the city! We service all major household appliances and brands, including refrigerators, ice makers, garbage disposals, washers, dryers, dishwashers, ovens/stoves, air conditioners and furnaces. Heating & Air Conditioning and Electrical Service and installation
Overview
Hired 519 times
Background checked
16 employees
8 years in business
Business hours
Sun8:00 am - 5:00 pmMon8:00 am - 5:00 pm
Payment methods
This pro accepts payments via Cash, Check, and Credit card.
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2023
2022
Services offered
Appliance type
Dishwasher
Microwave oven
Window, Wall, or Portable AC Unit Installation
Power source
Electricity
Gas (natural)
Gas (gasoline)
Other power sources
Projects and media
Projects and media
Reviews
Customers rated this pro highly for responsiveness, professionalism, and work quality.
Very good 4.6
238 reviews
5
85%
4
6%
3
1%
2
1%
1
7%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Tami M.
Oct 22, 2025
•
Hired on Thumbtack
Mat D was very professional and I'm sure would have been able to fix our washer if it wasn't 50 years old!
Sadly we have to buy a new one.
Thanks Appliance 911 for responding so quickly.
Details: Washer or dryer • Maytag • Residential
Appliance Repair or Maintenance
John L.
Aug 4, 2025
•
Hired on Thumbtack
First, fast to respond to initial inquiry. Very upfront with range of costs. Explained the plan well. Adapted to some obstacles to the original plan. Came back to finish after the tub was in place. Professional, good communication. This is a good earnest, contractor. You should hire them!!
Details: No, there is no existing wiring • Install switch or outlet • 1 switch or outlet • Outdoors • Concrete • House
Switch and Outlet Installation
Robin K.
May 11, 2025
•
Hired on Thumbtack
They arrived when they said they would and fixed the refrigerator as planned. They had to come back two days later with the part, but the refrigerator works again, and I didnt have to buy a new one.
Details: Refrigerator • Samsung • Residential
Appliance Repair or Maintenance
Sydnee H.
Sep 25, 2024
•
Hired on Thumbtack
Appliance 911 was incredibly responsive to my request and was able to give me a detailed diagnostic. I really appreciated their knowledge and professionalism!
Details: Washer or dryer • Whirlpool • Residential
Appliance Repair or Maintenance
Milton J.
Nov 26, 2025
•
Hired on Thumbtack
Same say service when needed service quicky amd fixed the issue. I would hire again.
Details: Oven or stove • Residential
Appliance Repair or Maintenance
Credentials
Background Check
April Weber
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
We have very transparent upfront pricing using The National Blue Book for the Appliance Repair Industry. Endorsed by the biggest non for profit agency in our industry. United Appliance Repair Servicers Association.
Flat Rate Pricing not by the hour where you could be charged more for having a slower technician.
What is your typical process for working with a new customer?
Great Question, So from the start we have spent years and resources making it the easiest and stress free experience possible. You will be able to interact with our office and technician on one platform via text message, email, or by phone on our software HouseCall Pro. Electronic invoicing, courtesy messages on our way. Everything with you the customer in mind
What education and/or training do you have that relates to your work?
Factory Trained & Authorized on All Major Household Appliances
Our owner actually teaches the trade on a National platform every year at ASTI.
EPA Certified
Sealed System Refrigeration Certified on LG & Samsung and all other major brand
