FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We evaluate each project as part of our free estimate process to provide a custom competitive quote. We provide discounts for booking & schedule flexibility.
- What is your typical process for working with a new customer?
Our process helps us maintain customer satisfaction, which is our #1 priority. We start each project with a free estimate where we walk around the project with the customer to learn their expectations. We also provide consultative feedback with our proposed solutions. Generally, we can provide a digital (or printed) quote before we leave the estimate. If there are rot repairs included on the proposal, then the customer will receive pictures with their quote indicating exactly what we are doing to fix the problem. After contract acceptance, we move forward with scheduling a complimentary color consultation with a Sherwin-Williams expert. This helps customers turn their vision into reality. Our color consultation helps customer identify good color schemes for their homes using colors they like. After colors have been selected, we schedule the project, order materials, and keep the customer updated on the timeline. Before the projects starts (generally a week before), we coordinate with the customer the exact start date & time. If it is an interior project, then we'll work with the customer to discuss all variables related to completing the project. Interior projects generally take anywhere from 1 day to 3 weeks for a residence. If it is an exterior project, we'll share the start date and anticipated end date. Exterior repainting projects generally take 3-8 days depending on the size of the home. Exterior Painting Process: 1. We start with a full power wash to clean the home. 2. We then address any rot or water damage that was indicated in the proposal. 3. Scrape, sand, and or prime any areas where bare/exposed wood exists 4. Caulk nail holes, cracks, and other areas that need to be sealed 5. Full paint application (we roll, spray, or do both depending on the substrate). 6. Touchups 6. Final walkaround to ensure customer is 100% satisfied.
- What education and/or training do you have that relates to your work?
All of our crews have at least 10+ years of experience painting.