FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
No hourly guessing games here! We provide fixed, flat-rate quotes for every project. This means you know exactly what the investment will be before we even start. Our goal is to provide a stress-free experience with zero hidden fees and 100% price certainty.
- What is your typical process for working with a new customer?
From the moment you reach out, you’ll be treated like a person, not a ticket number. You’ll start by scheduling a call with a real human in our office who will listen to your needs and get you on the books. On the day of service, we take the guesswork out of waiting—you’ll receive real-time notifications when your technician is on the way. Once there, your tech will be friendly, approachable, and happy to walk you through the project, explaining exactly what they are doing every step of the way so you feel completely confident in the work.
- What education and/or training do you have that relates to your work?
We’ve been serving this community since 1984, which means we bring decades of real-life experience to your doorstep. But we never stop learning! We host regular in-house training with manufacturer representatives to stay updated on the latest industry standards. When you hire us, you’re getting the wisdom of 40 years in business combined with the most up-to-date technical training available.