FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Here's what a customer should generally know about how we might structure our pricing and what influences it: 1. Factors That Influence Pricing: * Size of the Home: This is usually the biggest factor. Pricing is often based on square footage or the number of bedrooms/bathrooms. * Condition of the Home: A home that hasn't been professionally cleaned in a long time, or one with significant buildup (e.g., grease in the kitchen, excessive dust, pet hair), will require more time and effort, leading to a higher cost. * Type of Cleaning: * Standard/Maintenance Cleaning: This is for regularly maintained homes and typically involves general tidying, dusting, vacuuming, mopping, and bathroom/kitchen surface cleaning. It's usually the most affordable per visit. * Deep Cleaning: A more thorough cleaning that includes detailed attention to areas often overlooked during regular cleaning (e.g., baseboards, inside of appliances, detailed scrubbing of grout). This is usually more expensive. * Move-In/Move-Out Cleaning: Often the most comprehensive and expensive, as it aims to make the home spotless for new occupants, including inside cabinets, appliances, and often walls. * Flat Rate: We offer cost certainty for a project. * Frequency of Cleaning: * One-Time Cleaning: Typically the most expensive per visit. * Regular Cleaning (Weekly, Bi-Weekly, Monthly): Customers who commit to regular service often receive a discounted rate per visit. * Additional Services: Services like interior window cleaning, organizing, or cleaning inside refrigerators/ovens are often add-ons and will increase the total cost.
- What is your typical process for working with a new customer?
Here's our typical process for working with a new customer, designed to ensure a smooth, transparent, and satisfying experience from initial contact to ongoing service: * Initial Inquiry & Information Gathering (Customer Contact): * How they reach us: New customers usually contact us through our website, phone call, , or a referral. * Our first response: We aim to respond promptly, typically within a few hours during business days. * Gathering basic needs: We'll ask a series of questions to understand their specific cleaning needs: * Type of service (standard, deep, move-in/out, post-construction, etc.) * Size of their home (square footage, number of bedrooms/bathrooms) * Current condition of the home (e.g., last professional cleaning, pets, general tidiness level) * Desired frequency (one-time, weekly, bi-weekly, monthly) * Any specific areas of concern or special requests * Their location (to confirm we service their area in Lexington, KY) * Preferred date/time for service. * Quoting & Service Customization: * Providing an estimate: Based on the information gathered, we'll provide an estimated cost. For standard cleanings, we often have a tiered pricing structure. For deep cleans or homes in unique conditions, we might provide a broader range or suggest a brief in-home or virtual consultation for a more precise quote. * Explaining what's included: We clearly outline what's included in the quoted service (e.g., dusting, vacuuming, mopping, bathroom/kitchen surface cleaning) and highlight any potential extra charges for add-on services (e.g., inside oven, inside fridge, laundry, window cleaning). * Transparency: We strive for complete transparency in our pricing and services, ensuring no hidden fees. * Booking & Confirmation: * Agreement: Once the customer is happy with the quote and service details, we proceed to book their first cleaning appointment. * Scheduling: We'll work with them to find a convenient date and time. * Confirmation: We send a detailed confirmation via ************* (or text, if preferred) that includes: * Date and time of service * Confirmed services and total cost * Any specific instructions or reminders (e.g., decluttering, pet arrangements) * Our cancellation/rescheduling policy. * First Cleaning Day: * Preparation: We ensure our cleaning team arrives with all necessary professional-grade supplies and equipment. * Arrival & Introduction: Our team will arrive punctually. For the first clean, especially a deep clean, the team lead might do a quick walkthrough with the customer (if they are home) to confirm expectations and address any last-minute requests. * Execution: Our trained and vetted cleaners meticulously perform the agreed-upon services, adhering to our high standards. * Communication during service (if needed): If our team encounters anything unexpected that might impact the service or cost (e.g., significantly more clutter than anticipated, extensive pet hair), we will communicate with the customer before proceeding. * Post-Cleaning Follow-Up & Feedback: * Quality Check: After the service, the team lead conducts a final check. * Customer Walkthrough (Optional but Recommended): If the customer is home, we encourage a quick walkthrough to ensure their satisfaction. * Payment: Payment is typically due upon completion of the service. We offer various convenient payment options. * Follow-up Communication: We usually send a follow-up ***** or text within 24-48 hours to ensure complete satisfaction and to solicit feedback. This is crucial for continuous improvement. * Addressing Concerns: If there are any concerns, we address them promptly and professionally, often by returning to re-clean any missed areas as part of our satisfaction guarantee. * Setting Up Recurring Service (If Applicable): * Scheduling the next clean: If the customer opted for recurring service, we'll confirm the schedule for their subsequent cleanings. * Consistency: For recurring clients, we strive to send the same cleaning team or a familiar face whenever possible to build rapport and ensure consistent quality.
- How did you get started doing this type of work?
What sets DelightBroom apart? It's the founding passion and desire to see a clean environment that inspired our journey. We believe a truly clean space contributes to well-being, and our desire is to bring that deep-seated commitment to every client, delivering superior cleaning for a healthier, more vibrant living or working area.