Computing Concepts LLC

Louisville, KY

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About this pro

Computing Concepts LLC was established in 2010 by a Louisville, KY native, Dennis Edmondson, Jr.

Computing Concepts provides computer repair, sales, and consulting for both home users and small businesses in the Louisville Metro area.

Our mission is to make big-business-quality products and services that are affordable and accessible for individuals and enterprises with smaller budgets.

Dennis Edmondson Jr. is originally from Valley Station, Louisville, KY. He went through the Technology Magnet Program at Pleasure Ridge Park High School and then graduated with a bachelor's degree in computer science from Murray State University.

Having gone on to receive certifications from CompTIA for A+ and Network+ and certifications from Microsoft for SQL Server 2005, Windows XP, and Windows Server 2003, he has worked with and under some of the best computer repair specialists in the Louisville area. He has spent the last 8 years working with two local consulting firms, putting these skills to use helping companies from Denver, CO, to Harrisburg, PA, and many points in between.

In late 2010, Dennis decided to start Computing Concepts with the hope of working with home users and local small businesses that are being turned away by larger, more established firms in favor of larger businesses with higher technology budgets.

For Computing Concepts, the size of the budget doesn't matter as much as building a relationship.

Computing Concepts is looking for local businesses that need help with everything from simple computer repair problems to creating a technology plan and sticking with it.

Computing Concepts offers the following services:

* Virus Removal
* Software Troubleshooting
* Operating System Troubleshooting and Reinstallation
* Laptop and Desktop Hardware Repair and Replacement
* Cell Phone and Tablet Screen Replacement
* Database Design
* Printer Repair
* Data Recovery

Location

Louisville, KY 40258

Years in business

7

Number of employees

2

Times hired on Thumbtack

32

Reviews

22 Reviews
  • Kim M. May 22, 2016
    Printer Repair
    Verified Review
    I rated a 4 Star only because Printer could not be fixed, therefore i cant comment on work quality. But I definitely give Dennis 5 STARS for communication and giving it his all in trying to resurrect my old printer. I would recommend him and use him again if needed. Thanks Dennis!
  • Miranda P. May 3, 2016
    Computer Repair
    Verified Review
    I was having trouble with my Dell laptop & couldn't figure out how to fix them. I found out about Computing Concepts LLC on this site & decided to see if they could help. Dennis was friendly & professional. He updated me on the status of my laptop regularly. It turned out to be an easy fix. I'll definitely go with them in the future for any other computer issues I may experience.
  • Tandy B. Mar 25, 2016
    Printer Repair
    Verified Review
    I have a HP printer where it stopped printing black ink. Dennis fought a good fight in a losing battle as this is a known issue with HP printers. He went beyond the call to satisfy his customer and I really appreciate his work ethics. He is my go-to guy...
  • Marcie G. Mar 16, 2016
    Data Recovery Service
    Verified Review
  • Pat B. Feb 18, 2016
    Data Recovery Service
    Verified Review
    My external hard drive was dying and this company did an awesome job recovering and copying my files to a new hard drive. They kept me informed during the process, I would highly recommend their services
  • Linda C. Feb 6, 2016
    Computer Repair
    Verified Review
    Great job , fast service , would use again and recommend to friends .
  • Jayne R. Oct 19, 2015
    Computer Repair
    Verified Review
  • Sandra H. Sep 16, 2015
    Computer Repair
    Verified Review
  • Lucas H. Sep 15, 2015
    Computer Repair
    Verified Review
  • Sonya C. Sep 14, 2015
    Computer Repair
    Verified Review
    Very pleasant to work with.....even giving me help before I'd hired him!! I had three people give me quotes, but Dennis was the only one that offered help without hiring him!!
  • Lisa S. Jul 31, 2015
    Computer Repair
    Verified Review
    Completely satisfied with the job they did. The staff was very courteous, and they did the work on the computer within a couple days. Thanks Dennis.
  • Cathy B. Jul 14, 2015
    Computer Repair
    Verified Review
    Great prompt service.
  • Kit F. Jun 19, 2015
    Data Recovery Service
    Verified Review
    A pleasure to deal with Dennis. He was very professional, to the point and got the job done quickly. And, the price was reasonable - well worth the drive.
  • Susan A. Jun 1, 2015
    Computer Repair
    Verified Review
    He did exactly as his quote said and he was very kind. I was very satisfied with his services. Location is very convenient for myself. Will remember him if needed again.
  • Dave M. May 4, 2015
    Data Recovery Service
    Verified Review
    Dennis has been excellent, explaining all actions and steps through my drive rescue process. Offered up external services and help from industry leaders to help with my personal low level drive issues. I feel that no stone was left unturned and no question left unanswered. Will certainly recommend and use again.
  • Nicole C. Dec 8, 2014
    Computer Repair
    Verified Review
    Dennis was great. The repair was fast and priced exactly as quoted. If needed, I will definitely use him again. I would recommend him to anyone for their repair needs.
  • Jason S. Dec 6, 2014
    Computer Repair
    Verified Review
    My laptop was damaged by the airport during my last flight. Dennis worked with my busy schedule and quickly solved what turned out to be a minor problem, saving me from a more costly repair. Our meeting was casual and he gave me helpful advice about laptop care as well. I'll be recommending him to family and friends.
  • Victoria L. Nov 17, 2014
    Computer Repair
    Verified Review
    Would and have recommended this business to a few friends. Was promised my computer in two days and it was ready for pickup as promised. I have had my computer back now for a few days and I am pleased with the way it now operates. Thanks so much Computing Concepts LLC
  • Daisy H. Nov 10, 2014
    Computer Repair
    Verified Review
    I was very please with his cost and how quickly he took care of my problem. He was very easy to work with.
  • Emma F. Oct 23, 2014
    Computer Repair
    Verified Review
    Dennis fixed my computer in a timely, professional manner. Great job.
  • Dawn G. Oct 16, 2014
    Could not recommend Computing Concepts and Dennis enough (and I have, to everyone). Organized, easy to communicate with, quick turnaround, and has been available for follow-up questions since. No one else I would trust!
  • Scott J. Oct 15, 2014
    Our laptop stopped working. Computing Concepts checked it out, and replaced our harddrive. Works great!

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
Standard pricing starts at $65 for the labor on a basic project. Any hardware that needs to be purchased (Screens, Hard Drives, Keyboards, etc) will add onto the cost, but once the labor price is set it won't change. There are projects that I know will take longer (Virus Removal) and I will price them at $85. On the other side of that, a keyboard replacement in a Laptop is a pretty easy task, so I will lower the price to $45. I have one pricing policy that hasn't changed from the beginning, if I can't fix it, then you don't pay for it.
What is your typical process for working with a new customer?
Typically when I receive a call or a Thumbtack request, I will contact the customer as soon as possible so that they know that their issue is a priority. I try to make the process as easy as possible, I'm open to varying my office hours or travelling to a customer if they have a hard time getting to me. During the process I try to give regular updates where it makes sense so that a customer isn't left wondering what's going on with their computer while it's in my possession. When it's time to finish up a project I try to explain what the cause of the issue was and how I resolved it, then I happily accept cash, check or credit card.
What education and/or training do you have that relates to your work?
I attended Murray State University where I received a BS in Computer Science. Immediately after graduation I took my first position as a Repair Tech / Programmer specializing in Access Database Programming at Benjamin Hill Consulting in Louisville. While there I was trained to troubleshoot common computer issues, repair and replace hardware, and install and manage network infrastructure. I was there for two years when I was offered a position at Infinite Solutions LLC where I was also a Repair Tech and Programmer. At Infinite, I specialized in troubleshooting Accounting Applications, Database Programming, and Visual Basic Programming. I gained experience in Systems Management, Remote Management, and Proactive Maintenance. I was taught printer repair and maintenance by an experience colleague and was able to improve upon my network infrastructure knowledge through Microsoft and CompTIA Certifications. I was employed at Infinite for 6 years when I decided to start Computing Concepts and venture out on my own.
How did you get started doing this type of work?
I have always been interested in technology, but I actually went to college to study Accounting. After a single semester I decided that there had to be something that fit my interests better and I switched to Computer Science. My primary focus was on programming but I had classes on everything from computer basics to robotics and my technological skill set has continued to grow ever since.
What types of customers have you worked with?
When it comes to home users, I have worked and will work with anyone that needs my help. I've repaired items from Laptops to PCs, Ink Jet Printers to Corporate Copiers, and LCD TVs to iPhones. I'm just happy to help. When it comes to businesses I typically work with small businesses. I have a CPA Firm, two small Doctor's Offices, several Not For Profit Organizations, a few Direct Mail Offices, and an Electrician that I count as my main client base. They are all 20 - 30 users or less which is about the sweet spot for a small IT firm. Again, I'm just happy to help.
What advice would you give a customer looking to hire a provider in your area of work?
If you're looking to hire an IT Guy/Computer Repair Specialist/Phone Repair Specialist etc, I would definitely recommend you take into account the reputation of the business, the experience they have, and the overall sense of professionalism that they give off.