Computing Concepts LLC
About this pro
8 years in business
32 hires on Thumbtack
I rated a 4 Star only because Printer could not be fixed, therefore i cant comment on work quality. But I definitely give Dennis 5 STARS for communication and giving it his all in trying to resurrect my old printer. I would recommend him and use him again if needed. Thanks Dennis!May 22, 2016Verified
I was having trouble with my Dell laptop & couldn't figure out how to fix them. I found out about Computing Concepts LLC on this site & decided to see if they could help. Dennis was friendly & professional. He updated me on the status of my laptop regularly. It turned out to be an easy fix. I'll definitely go with them in the future for any other computer issues I may experience.May 4, 2016Verified
- What should the customer know about your pricing (e.g., discounts, fees)?Standard pricing starts at $65 for the labor on a basic project. Any hardware that needs to be purchased (Screens, Hard Drives, Keyboards, etc) will add onto the cost, but once the labor price is set it won't change. There are projects that I know will take longer (Virus Removal) and I will price them at $85. On the other side of that, a keyboard replacement in a Laptop is a pretty easy task, so I will lower the price to $45. I have one pricing policy that hasn't changed from the beginning, if I can't fix it, then you don't pay for it.
- What is your typical process for working with a new customer?Typically when I receive a call or a Thumbtack request, I will contact the customer as soon as possible so that they know that their issue is a priority. I try to make the process as easy as possible, I'm open to varying my office hours or travelling to a customer if they have a hard time getting to me. During the process I try to give regular updates where it makes sense so that a customer isn't left wondering what's going on with their computer while it's in my possession. When it's time to finish up a project I try to explain what the cause of the issue was and how I resolved it, then I happily accept cash, check or credit card.
- What education and/or training do you have that relates to your work?I attended Murray State University where I received a BS in Computer Science. Immediately after graduation I took my first position as a Repair Tech / Programmer specializing in Access Database Programming at Benjamin Hill Consulting in Louisville. While there I was trained to troubleshoot common computer issues, repair and replace hardware, and install and manage network infrastructure. I was there for two years when I was offered a position at Infinite Solutions LLC where I was also a Repair Tech and Programmer. At Infinite, I specialized in troubleshooting Accounting Applications, Database Programming, and Visual Basic Programming. I gained experience in Systems Management, Remote Management, and Proactive Maintenance. I was taught printer repair and maintenance by an experience colleague and was able to improve upon my network infrastructure knowledge through Microsoft and CompTIA Certifications. I was employed at Infinite for 6 years when I decided to start Computing Concepts and venture out on my own.