FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We provide clear, upfront pricing based on the size of your space, material selections, and scope of work. Every proposal is customized—no one-size-fits-all estimates. We do not charge hidden fees. Your proposal outlines everything included—materials, labor, and installation. From time to time, we offer seasonal promotions or manufacturer incentives, and we’re always happy to discuss phased options to help fit your budget.
- What is your typical process for working with a new customer?
1️⃣ Initial Conversation We start with a quick call to learn about your space, goals, timeline, and budget range. This helps us determine the best solution. 2️⃣ In-Home Consultation We visit your home, take measurements, review layout options, and samples so you can see everything in your space. 3️⃣ Detailed Proposal You’ll receive a clear, proposal outlining scope, materials, timeline, and investment—no surprises. 4️⃣ Scheduling & Prep Once approved, we schedule your project, collect a deposit to secure your start date, and provide a prep checklist so you know exactly what to expect. 5️⃣ Professional Installation Our trained team completes the work efficiently and respectfully, protecting your home and keeping you informed throughout the project. 6️⃣ Final Walkthrough We review everything together to ensure you love the finished result.
- What education and/or training do you have that relates to your work?
We stay current on new materials and hardware trends to ensure we’re offering the best solutions available. In addition to hands-on training, we operate with detailed processes and quality standards to deliver consistent, professional results on every project. Education + experience = better outcomes for our homeowners.