Phillips Consulting Inc.

As the owner and CEO of Phillips Consulting Inc., Ms. Phillips developed a healthcare consulting firm with a reputation for excellence. In addition to the following successful projects, Ms. Phillips has also advised and supported other consulting firms and software companies. This support has included strategic planning, product development as well as consultant support. Ms. Phillips has twenty seven years of management and consultative experience in healthcare system and financial management, specifically revenue cycle management. Ms. Phillips managed a region in the U.S. with over 150 consultants of various specialties and experience. In this role, Ms. Phillips was responsible for the sales, project management, and all deliverables of client projects. Ms. Phillips was also responsible for new product line development as well as staff development. Ms. Phillips' consultative experience includes the following: * managed account receivable improvement projects * conducted diagnostic reviews * performed patient registration flow analysis * served as interim departmental manager in hospital and physician group practices * implemented automated collection files * evaluated collection procedures and systems * conducted collection agency audits * reengineered organizations prior to installations * redesigned customer service centers * redesigned preregistration centers * implemented electronic billing systems Ms. Phillips' demonstrated operational experience includes the following: * contract management and analysis * policy development * procedure development * design and development of accounts receivable logics and analysis * patient accounts system evaluation * electronic billing and posting system evaluation and selections and multiple system implementations Ms. Phillips managed support teams composed of Patient Financial Team and PeopleSoft Team as an interim information systems associate director. She developed and implemented standards and services for providing enterprise-wide information technology services. Ms. Phillips assisted departments in determining information technology needs as well as budgeting. She coordinated with customer support, applications support, network infrastructure and data center to ensure customer expectations were defined, clearly communicated, and satisfied. Ms. Phillips project managed the patient access department redesign of a three hospital organization and achieved the following benefits: * implemented a quality assurance plan to reduce R days through reducing denials and rework * improved the quality and volume of preregistrations and certifications in clinics and ancillaries * developed a solid infrastructure in the department through standardization across all three user facilities * improved department pride, morale, and image through training, standards and empowerment Project benefits included an increase in the average of preregistered accounts from less than 500 to 4077 per month, bridged communications between PFS and PS departments, and technical denials reduction from a $12 million monthly total to a $1.5 million monthly total achieved within six months. Ms. Phillips redesigned a hospice program structure through assessment, revenue cycle process improvement, including insurance follow-up strategies and development of program metrics. She implemented system recommendations, including software enhancements and process alignment with existing technology. Ms. Phillips project managed a reduction of accounts receivable of $62 million at a three hospital organization with an ADR of $4 million through the following scope of work: identified opportunities to optimize the system utilization in order to eliminate manual processes.