FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
$5 off for every referral you send my way (they must use my service). I also refund $5 for every review you leave me (on my different sites, of which there are 5 - google, thumbtack, Facebook, Linkedin (personal & business). $25 back just for leaving a review that describes your experience in more than 2 sentences! Easy peasy.
- What is your typical process for working with a new customer?
Step 1: FREE RESUME EVALUATION You email me your most recent draft, I write notes all over it and send it back to you with the accompanying suggestions for improvement. You can make those changes yourself, or you can decide to hire me. Either way, I'm going to leave you with a sense of what needs to be done to get your resume where it needs to be. Step 2: Interview. We establish expectations for service, communication, and timeframe. We both set standards for how we work best. I don't like surprises when I'm trying to get things done, I'm sure you don't either! Step 3: Payment. Due upfront; once the interview and FREE evaluation are complete. Unfortunately, some clients didn't want to pay once they have a decent draft - they figure it's good enough and then I was never paid. Now I only deliver drafts in PDF form in an attempt to circumvent that, but the only way to guarantee I make a living is to require payment upfront. People are less likely to abandon a service they've already invested money in. C'est la vie Step 4) I take 5-ish days to write a draft and ask initial questions, you respond with comments/questions/concerns. Step 5) Rinse, repeat above (delivery of revision 1, draft 2, revision 2 over 7 business days) If you have a job picked out you'd like to apply for, and want to pay for a cover letter, I do that around this time. Step 6) Finalize Resume - at this point we'll move on to the LinkedIn profile (if applicable) or we'll part ways and you'll leave a review. Step 7) I'll send my customer feedback form so I can learn from my mistakes and make improvements for future clients. (final version will be in docx, pdf, however you need it)
- What education and/or training do you have that relates to your work?
I have two bachelor's degrees from American University (Washington, D.C.); I was also a research assistant for 3.5 years, during which time I mastered proofreading, editing, copywriting, ghostwriting, and other writing/editing skills. I completed hours and hours of training with Randstad RiseSmart (the company that owns Monster.com). I'm receiving specialized coaching from Biar D. at Career Organic as I contract for her company. I've also read countless hours of research (so many hours) and own the best books in the industry for reference.