FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer transparent, flat-rate pricing with no hidden fees. Most local service business websites fall into our standard package range, and we provide detailed proposals upfront so you know exactly what you're getting. We also offer monthly retainers for SEO, Google Ads, and Local Services Ads management — these are billed monthly with no long-term contracts required. New clients sometimes qualify for bundled discounts when combining a website build with ongoing marketing services. We're a BBB A+ accredited, family-owned agency based right here in Louisville, so we believe in straightforward pricing and earning your business month after month.
- What is your typical process for working with a new customer?
We start with a free discovery call to understand your business, your competition, and what success looks like for you. From there, we put together a written proposal outlining scope, timeline, and deliverables. Once approved, we move into a kickoff phase where we gather brand assets, content, photos, and access to anything we need (Google Business Profile, domain registrar, etc.). For website builds, we typically deliver a draft within 2-3 weeks, revise based on your feedback, and launch once you're 100% happy. For ongoing services like SEO or ads management, we provide regular reporting and stay in close communication so you always know what we're doing and why.
- What education and/or training do you have that relates to your work?
I've spent years building websites, running ad campaigns, and optimizing local businesses for search. Beyond hands-on experience, I stay current through ongoing training in Google Ads, Google Business Profile optimization, SEO best practices, and modern web development frameworks. I also bring a background in compliance and analytical work from my professional career, which translates into a detail-oriented approach to client projects — whether that's structured data markup, technical SEO audits, or making sure every page is properly indexed and tracked.