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Hired 152 times
6 years in business
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Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Estate home landscaping
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Lawn Mowing and Trimming
They called and came out the same day. By the time I got done running to the store my lawn was perfect! I couldn’t ask for a more professional job. Thank you!Sep 14, 2019Verified
Full Service Lawn Care
This is legit! Thank you so much for all the hard work that you did today. They mowed the front yard, and backyard, cleaned up leaves, trimmed my trees, and edged everywhere. Their name says it all, excellence in everything they do. I would definitely hire them again. I am your forever customer! Thank you!Dec 21, 2019VerifiedOpExcellence Facility Services, LLC (ARK-LA-TEX)'s reply
Lawn Mowing and Trimming
Jonathan's company has been one of our best finds! Everything from quick responses, great communication, quality work and helping us out last minute in a pinch. He goes above and beyond to make sure the job is done well and to completion regardless of the circumstances. I would highly recommend him and his team!May 14, 2019Verified
Outdoor Landscaping and Design
Although he was injured, he completed the job. However, It would have been better if you the debris from the trim trees would have been picked upJun 23, 2019Verified
Shrub Trimming and Removal
Everything about working with OP was a pleasure from booking the appointment until the time the job was completed. They are incredibly professional and thorough down to the smallest detail. They responded to my request for service speedily and was able to book almost immediately, despite being in high demand. My property had become overgrown in the back with brush and weeds and they TRANSFORMED it! I have a lawn again! In the front, our flower beds were edged beautifully along the sidewalk. Everything just looks amazing. We will, in fact be using OP for our maintenance lawn care from here on out.Jun 16, 2019Verified
- What should the customer know about your pricing (e.g., discounts, fees)?Given that we provide services that are tailored to the unique needs of each customer, we do not provide a standard price list. However, we do ensure that there is mutually agreement on the written quote provided and an authorization from the customer to begin work before we start so that there are no surprises. What we agree on is what the customer pays with no hidden fees or charges...period.
- What is your typical process for working with a new customer?The most important thing in building a new customer relationship is being accessible and being a great active listener. We take the time to understand the customer's articulated and inferred needs and tailor our service to deliver against those goals. We use our substantial subject matter expertise to offer the broadest array of options and to ensure mutual understanding of the desired end state. We commit our pricing to a format written quote.
- What types of customers have you worked with?We have been fortunate to work with a wide variety of both residential, commercial, and government customers. These include corporations such as A.C. Moore, Michaels, Nest International, and Springwise Facility Services; government clients such as the Port of Baltimore; and non-profit organizations such as the American Legion and the Future Business Leaders of America and Phi Beta Lambda. In terms of residential customers, we are proud to have served over 768 since our inception in 2014.