FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is customized based on the job. We determine whether it’s an hourly rate or a flat rate depending on the scope of work. We offer service levels like basic cleaning, deep cleaning, and specialized services. Additional fees may apply for add-ons like oven, fridge, window washing, or eco-friendly products. Discounts are available for first-time clients, referrals, and recurring services.
- What is your typical process for working with a new customer?
Our process for new customers is simple: 1.Consultation: We discuss your needs and preferences, and if necessary, schedule a walkthrough. 2.Customized Quote: We provide a detailed estimate based on the scope of work. 3.Scheduling: We book a convenient time for your service. 4.Service Delivery: We complete the job efficiently and to your satisfaction. 5.Follow-Up: We check in to ensure you’re happy and address any feedback. This ensures a smooth and tailored experience every time!
- What education and/or training do you have that relates to your work?
We have training in professional cleaning techniques, including eco-friendly practices, safe handling of cleaning chemicals, and the use of advanced equipment.