- What should the customer know about your pricing (e.g., discounts, fees)?
We only get paid if you are getting rent and we are only paid from rents collected. Not set fees if you are not collecting rents. It holds us accountable, and motivates us to put the best possible residents into your rental units. Typically, on smaller rentals, we collect 10% of collected rents as our monthly fee. We offer scaleable discounts for higher unit counts up to 6% of collected rents. We charge one-month-rent for leasing up an apartment with a one-year guarantee to get you a new resident at our own expense should they move out within one year and break the rental agreement. We are firm but fair with residents and are a no nonsense property management firm.
- What is your typical process for working with a new customer?
Our process is simple. Our relationship begins with the landlord, but due diligence on the property first determines whether or not this is going to be the right fit for our company. Once we get the address, before we even visit the property in question, we will go to the City Hall to due a complete check on that property. Have all past work permits been properly pulled and closed? Are there any outstanding Board of Health issues? Is the property in compliance with 110 inspections from the building department? Is it de-leaded, or are there other health and safety issues and concerns? The bottom line is we will not just take on any property. We only will consider the best inventory, in the best neighborhoods, where we can attract the best residents. We will then produce a free report for the owner as a diagnostic for the property to check the overall health of the property. We will analyze what is working, and what could be improved upon to enhance the bottom line of the investment property. If the owner likes what they see, we can then start to negotiate a custom service contract specifically for that property.
- What education and/or training do you have that relates to your work?
Since 2003 I have been a member of the Northern Worcester County Landlord Association (nwcla.com). I was nominated and elected as the president of that association in 2008 where I am currently responsible for the training and education of over 140 Massachusetts Landlords in the best practices of being fair and ethical landlords. I also hold my Unrestricted Contractor Supervisor License in the state of Massachusetts (CS-107418) and I have the ability to pull permits to perform construction and carpentry in the renovations of many of our apartment rehab projects. In 2014 i was inducted into the Creative Success Alliance Investor Hall of Fame for outstanding performance in the field of smaller to mid-sized apartment buildings and complexes. I am currently a guest speaker sponsoring speaking engagements with several Massachusetts REIAs, Investment Groups, and property owner and landlord associations.