- What should the customer know about your pricing (e.g., discounts, fees)?
We never take a deposit. We dont take a payment until the job is started and the customer feels comfortable.
- What is your typical process for working with a new customer?
The first step is an introduction phone call and to set up an on sight meeting to go over the project and listen to and see what the customer is looking for and also to give advice and how to go about starting the project to include how the process will begin up until it ends while keeping the customer informed every step of the way.
- What education and/or training do you have that relates to your work?
Yes in order to stay a Mass certified arborist and a Mass certified landscape professional you have to acquire a certain amount of credits yearly whether from education, training or CPR etc; Plus im always reading on my own to keep up with the latest industry trends