FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in transparent and fair pricing. Every proposal clearly outlines the scope of work, labor, estimated material costs, and what is included in the project. Because every project is different, pricing is based on the specific scope, complexity, materials, site conditions, and overall requirements of the job. We do not surprise clients with hidden fees. Any changes or additional work are discussed and approved before moving forward. For larger projects, we also use phased payment schedules and clear change order tracking to keep everything organized throughout the project.
- What is your typical process for working with a new customer?
We start with a free consultation to understand your vision, needs, and goals for the project. When needed, we schedule a site visit to evaluate the space, take measurements, and review the details in person. From there, we prepare a detailed proposal outlining the scope of work, estimated timeline, and what is included. Once approved, we coordinate scheduling, permits and inspections when required, material planning, and the different phases of construction. Throughout the project, we keep our clients informed about progress, coordinate our team and subcontractors, and make sure any changes are discussed and approved before moving forward. We also take pride in maintaining a clean, organized, and safe jobsite. Our goal is to make the entire process clear and well-managed from the first conversation through the final walkthrough.
- What education and/or training do you have that relates to your work?
Our team combines years of hands-on construction experience with professional training in framing, finish carpentry, remodeling, project management, jobsite safety, and residential construction. Maitland Builders is licensed and insured, and our team follows current Massachusetts building codes, safety requirements, and proper construction practices. We also work with qualified licensed trades when electrical, plumbing, HVAC, or other specialized work is required. We continue learning and improving our processes so we can provide our clients with safe, code-compliant, and high-quality work on every project.