FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
When it comes to pricing for our cleaning services, clients should be aware of the following: 1. **Transparent Pricing**: Our pricing structure is transparent, with no hidden fees. We provide a detailed quote that outlines all costs associated with the services requested. 2. **Types of Services**: Different types of cleaning services, such as standard cleaning, deep cleaning, or specialized services, may have varying prices. For example, tasks like cleaning carpets, the exhaust fan, chandeliers, or outdoor stairs are considered extras and will incur additional charges. Similarly, organizing a playroom, moving heavy furniture, or dealing with animal waste are also extra services. 3. **Detailed Estimates**: It’s essential to communicate with clients about their specific needs. This helps us create a detailed estimate that reflects their requirements and any potential extras involved. 4. **Discounts**: We often offer discounts for first-time clients or for booking recurring services. Clients can inquire about any current promotions or package deals that may be available. 5. **Additional Fees**: Clients should be aware that certain circumstances, such as excessive dirt or clutter, may result in additional charges. We will communicate any potential extra costs upfront during the estimate process. 6. **Payment Options**: We accept various payment methods for convenience, and clients should feel free to ask about their options. By understanding our pricing, potential extras, discounts, and the importance of clear communication, clients can make informed decisions and feel confident in their choice of cleaning services.
- What is your typical process for working with a new customer?
1. **Initial Consultation**: I start with an initial consultation to understand the client’s specific needs, preferences, and any special requests they may have. 2. **Assessment**: I assess the property to determine the scope of work required, including the size of the space and any particular areas that need extra attention. 3. **Customized Quote**: Based on the consultation and assessment, I provide a detailed and customized quote that outlines the services offered and associated costs. 4. **Scheduling**: Once the client agrees to the quote, we schedule a convenient time for the cleaning service to take place. 5. **Service Execution**: On the scheduled day, my team and I arrive promptly to carry out the cleaning as per the agreed-upon plan, ensuring high standards of quality. 6. **Follow-Up**: After the service is completed, I follow up with the client to ensure their satisfaction and address any feedback or concerns they may have.
- What education and/or training do you have that relates to your work?
I have a combination of formal education and hands-on training that has prepared me for my work in the cleaning industry. 1. **Training Programs**: I have completed various training programs focused on effective cleaning techniques, safety procedures, and the use of cleaning products and equipment. 2. **Certifications**: I hold certifications in areas such as eco-friendly cleaning practices and specialized cleaning services, which enhance my skills and knowledge in the field. 3. **On-the-Job Experience**: Additionally, I have gained valuable experience by working alongside my husband in the construction industry, which has given me insights into post-construction cleaning and the specific needs of clients. 4. **Continuous Learning**: I also believe in continuous learning, so I regularly attend workshops and industry events to stay updated on the latest trends and best practices in cleaning. This combination of education and practical experience allows me to deliver high-quality cleaning services to my clients.