

American Way Services, Inc. Appliance Repair
Overview
Hired 77 times
Background checked
3 employees
9 years in business
Payment methods
Apple Pay, Cash, Check, Credit card, Google Pay, Paypal, Samsung Pay, Square cash app, Venmo, Zelle
Social media
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Jan - Jun
This pro indicated that they reviewed CDC safety guidelines for COVID-19 and pledged to do the following:
Maintain 6 feet of distance from customers
Wear masks during the job
Wear gloves during the job
Disinfect surfaces touched during the job
Featured Projects
Samsung Dryer repair - Winchester, MA - July 2019
Approx. $375
Maytag Refrigerator Repair - Middleton, MA - August 2019
Approx. $580
Photos and Videos
72 photos
Reviews
40 reviews
Read reviews that mention:
- Nikhil J.
Appliance Repair or Maintenance
Vitali was very knowledgeable and fixed our issues on multiple appliances - washer, dryer, refrigerator. He was also flexible/accommodating to us getting the parts ordered. He even helped us fix some of the items on our own. Thank you!!!
Jun 19, 2020Verified - Jerry G.
Appliance Repair or Maintenance
Vic was great, professional. Knew exactly what he was doing fixed my dishwasher in a timely manner. I am very happy with this work and plan on calling him again if I run into any other issues with appliances. Highly recommended.
Mar 29, 2019VerifiedAmerican Way Services, Inc. Appliance Repair's replyThank you very much Jerry!
- Phyllis B.
Appliance Repair or Maintenance
He came on time and did a great job repairing my refrigerator. I washable to purchase the parts and he installed them and it is working beautifully
Feb 1, 2019VerifiedAmerican Way Services, Inc. Appliance Repair's replyThank you Phyllis! I am glad everything works now
- Edward N.
Appliance Repair or Maintenance
Needed a new ice maker and main assembly control for freezer. Technician (Vic), was excellent. He quickly diagnosed the problem ordered and installed the parts. Was very easy to work with. I would definitely use American Way Repair again.
Jul 20, 2018VerifiedAmerican Way Services, Inc. Appliance Repair's replyThank you Ed, I am happy to help!
- Aj C.
Appliance Repair or Maintenance
Great guy. He was very easy to get in touch with and the quality of work was great. He will be my go to for any further appliance maintenance or repair
May 5, 2018VerifiedAmerican Way Services, Inc. Appliance Repair's replyAj, I am happy I was able to solve the problem. Thank you for choosing American Way Services.
Credentials
Vitali Baranouski
FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?Service call fee to diagnose and provide estimate is $85-150 ($130-225 after hours and weekend) depending on distance, brand and complexity, is due at the end of the visit and counts towards the total cost when customer proceeds with repair. Total is calculated as labor plus cost of parts (if needed). Often we have parts on hand and can fix it right away, otherwise we need to order them and make a return visit, there is no additional fee for that. Typical repair usually costs $200-350 but can be higher depending on a brand and parts prices (for example, Sub-Zero, Thermador, Wolf or Viking repairs definitely cost more than GE or Maytag). Warranty is 90 days if we provide parts, 30 days for labor if no parts used or if customer provides parts. Payments can be made with: cash, checks, credit/debit cards, Google Pay, Apple Pay, Samsung Pay, PayPal, Venmo, Zelle.
- What is your typical process for working with a new customer?When submitting a request please be as specific as you can describing your appliance and the problem it is having, providing appliance model number helps to speed up the process. What to consider: • where appliance is located to confirm we serve that area, • type of appliance, its model if known, • stacked or side by side, freestanding or built-in, • whether it is accessible all around to diagnose and repair, • what type of problem, symptoms it has, • days and times available for our technician to visit
- What education and/or training do you have that relates to your work?Years of extensive training and work experience ranging from low end appliances to high end.