FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We always try to give a price up front. Sometimes we work hourly when necessary.
- What is your typical process for working with a new customer?
I will usually ask some questions about the project and if necessary I’ll ask for pictures. Then I’ll try to give an estimate based off of the information given. If I don’t have enough information after that then I’ll schedule an appointment to come look at the project.
- What education and/or training do you have that relates to your work?
I’m licensed in Massachusetts as a master plumber and have been since 2003. I’ve taken many classes and attended many seminars offered by wholesalers, manufacturers, and trade organizations on all aspects of plumbing, heating, and gas and continue to attend them as they come up.