FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I keep my pricing fair, competitive, and transparent—no hidden fees or surprise charges. What you see is what you get. I charge based on the scope of work, and I always take time to explain the cost breakdown before any job begins. In some cases, I offer package rates or discounts for repeat customers and multi-hour bookings. My goal is to provide high-quality service that respects your time and budget, so you can feel confident you're getting real value for your money.
- What is your typical process for working with a new customer?
I start by having a quick conversation to understand the issue or project you need help with. From there, I’ll ask a few targeted questions to get a better sense of your setup, needs, and goals. If it's a remote job, I’ll walk you through how we’ll connect; if it's on-site, we’ll schedule a time that works for you. Before any work begins, I clearly explain the scope, expected timeline, and an estimate. Throughout the process, I focus on communication, transparency, and making sure you feel confident every step of the way. Once the work is complete, I’m always available for follow-up support or questions.
- What education and/or training do you have that relates to your work?
I have a Bachelor of Science degree in Computer Science which I earned in 2004. In addition to this I have 22 years of work experience directly related to the services I offer. Finally I hold the following professional certifications from CompTIA: A+, Network+, Server+, Project+, Security+