TPSTechServices

——————————————————————————— *I would ask that you take a look at my IT Consulting agreement located in my bio. Please know what while I put everything I have into every request my business, as most on this platform, are on a best effort basis. **Please be mindful of selecting that a service can be done over the internet - many can’t because of physical or logistical limitations. ** ———————————————————————————— Residential or Corporate Chance are within my 22 Years I've Worked With an Issue Just Like Yours! I bring nearly three decades of meaningful, relevant, hands-on IT experience in both private consulting and corporate service desk and service leadership positions. Nothing gives me a greater sense of satisfaction than helping a client through a tough spot or an emergency and having the end user realize that things are indeed going to be ok. I find that the vast majority of the time I can make a truly lasting impression when things seem the most frusturating. An impression that time after time has led to repeat business. I have had exposure in a wide and diverse cross section of industries in my 22 years in IT. I have worked as the IT Manager at a Car Dealership, The Service Desk Leader and Project Manager at a Public School System, Completed projects on time and on budget as part of high performing tems in Higher Education, and I have performed "white glove service" at several biotech companies. On the residential side of the coin I have taken great pride in deploying end to end solutions to enhance the client's overall experienice. a partial listing would include: • Deploying, testing and optimizing whole home mesh wifi network solutions in medium to large homes, • Building, Upgrading and Troubleshooting high end PCs. • Installing and optimizing home security and surveillence technology. • Performing network monitoring and proactive maintenance. • Suggesting appropiate hardware replacements depending on the use case. When the request is local I can generally get in my car and be on site (within reason) in about an hour. If your request lends itself to at least giving remote support a try (and most requests do) I can generally fire iup a remote session and be of assistance within a matter of 2 to 3 minutes. My philosophy when it comes to selling is this. I don't sell. I may recommend products based upon what I think may truly benefit the client, but I don't make money or a commission off of the products I recommend. I feel this is important because a technician's job is to educate while solving the issue at hand. This cannot be done if the technician is pushing his or her own agenda. Try to put yourself in any of these positions and see if a qualifiied tech would be just what you need: • It's the night before your big research paper is due and your computer won't turn on. • It's Monday morning and none of your technology wants to "play nicely". The printer keeps jamming, the scanner is making a funny noise as is your hard drive. • You work as a lone warriror without an IT department and you have what has been described as Malware - you're not sure if you clicked on something by mistake. • You are thinking that you want a PC for work that also doubles as one suitable to play games on so you can take those much needed breaks. • You need software from a reputable source but you aren't sure if you are paying too much or if what you are to purchase is exactly what you need. • You've heard that upgrading the memory or the hard drive in your computer to an SSD will give it an amazing speed boost but you don't have the time to learn about it. • You've heard it's time to upgrade to Windows 11 - the thought of which sends shivers donwn your spine • You need a central space to store data but have zero budget for a full fledged server • You'd like to explore website hosting options • You've got a lump in your throat about what your kids are starting to get into online and would like to exert some control. • You have a gracefully aging adult in the family but are becoming increasingly aware that older citizens fall prey more to cyber scams. • Your Turn - Fill in the blank ______________________________ If you've ever found yourself in one of the above positions or countless others I would truly urge you to reach out. In almost all cases I can (at the very least) get the ball rolling for you. Most of the time due to modern technology I can implement an outright fix - and not a fix that will hold for 3 days and break again. Fixes that stand the test of time. No Jargon, No typical IT guy mentality. My philosophy is this. If I am to apply the apppropiate remedy to your incident I need the full picture. Without fail my first question in almost all cases will be to explain to me in your own words what the issue is. If the client has already gone to painstaking efforts to expresss this during the initial trouble ticket I find that having the client explain the incident again puts us both on the same page both in term of what needs to be done and at what level of urgency. I value your time and I value your business. As such I'm not going to swing a $300 bill at you for something that takes 1/3 of that. It should be noted however, that the first hour of my hourly rate is due in full at the conclusion of our meeting. I always say to my clients if our meetings run shorter than expected, "you have me here for the next [45] minutes." What else can I get done for you? To engage my services the proessess would go somethign like this. 1) A lead is submitted through thumbtack or ************. 2) I reply at my earliest conveinence communicating my understanding 3) I always as the client if they are ready to proceed - I never assume 4) I will ************************************* my Terms and Conditions. 5) I ask for a terms and conditions acknowledgement 6) I go into detail about what this project will involve technically 7) If equipment needs to be purchased I can wait for Amazon to deliver ***This is to say I do not float client equipment at this time*** 8) A time i sscheduled to meet either in person or virtually 9) I gently remind the client this is a best effort undertaking 10) Unless this is a small project (estimated time under two hours) I will generally write two documents. An invoice and an estimate. (more on this below). 11) With the above steps taking about 5 minutes I am usually able to get right to work. **A note about invoices and estimates** unless the project to be performed is small and straightforward and I know the person I will generally write an up front invoice for $200. This is not meant to cover the entirety of the project. This is a good faith down payment. There are certain instances in which the up front payment is not refundable but I run into these conditions so few and far between it's almost a non-issue. Mainly pertaining to the customer not showing seriousness to the project at hand or being forced to work in unsafe working conditions. Communications and Other Messaging: If a client gives me their email address, 99% of the time it is to know where to send the invoice. Your email address, however, is retained. I do periodically (once every 1 to 2 months) try to cultivate a newsletter that is of genuine readers to my clients. If this is unacceptable please opt-out using the offical link on the bottom of the email communication. Pricing and Collections: This is generally the part everyone is drawn to so I will be as clear as possible. I do my absolute very best to keep my prices in line with the industry average. If my prices are lower it's not because I don't have confidence in my work - it's because I don't feel like the client should be over charged. That being said (as stated above) if work is performed or troubleshooting is performed the bill is due and payable even in the unfortunate instance that the incident cannot be fixed. In any event I'll do my best to put you in touch with the right resource to escalate the issue.