FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At DJA Surface Care, we believe in clear and transparent pricing. The cost of the service is determined based on the type of cleaning, the number and size of the areas or items, as well as the condition of the carpet, rug, mattress, or upholstery. We always strive to provide a clear estimate before the service. Special treatments for severe stains or strong odors may require an additional assessment. Our goal is not simply to offer the lowest price, but to provide professional, careful, high-quality service while delivering the best possible value to each customer.
- What is your typical process for working with a new customer?
Our process begins by understanding exactly what the customer needs. We ask for information about the areas or items that need to be cleaned and, whenever possible, a few photos for a preliminary assessment. After that, we provide an estimate and schedule the best day and time for the service. On-site, our process typically includes: • Initial inspection • Pre-treatment of stains and heavily soiled areas • Professional hot water extraction cleaning • Deodorizing treatment • Drying process • Final inspection of the work We also maintain clear communication with the customer before, during, and after the service.
- What education and/or training do you have that relates to your work?
We have hands-on training in professional carpet, upholstery, rug, mattress, and stair cleaning. Our knowledge includes pre-treatment techniques, stain identification and treatment, proper use of professional extraction equipment, correct application of cleaning products, and specific care for different types of surfaces and fabrics. In addition to our training, we continuously work to improve our processes and techniques so we can provide even better results for our customers.