J3M Studios

7 photos

Customers rated this pro highly for responsiveness, professionalism, and work quality.

Read reviews that mention:

• laptop・7

• computer・6

• fix・6

• problem・5

• repair・4

• issue・4

• pc・1

• tech・1

• macbook・1

• mac・1

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Reggie B.

Dec 15, 2020

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Hired on Thumbtack

Hired on Thumbtack

After getting an honest diagnostic computer repair test from HMS I was better equipped in making the decision to get another Mac or repair my Mac Book Pro 2017. Thank You Jared for your recommendations and service!

Details: Mac (Apple) • Laptop • Computer not turning on • Remotely (phone or internet)

Computer Repair

S. T.

1 month ago

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Hired on Thumbtack

Hired on Thumbtack

All around excellent! From excellent customer service, to having great professionalism, I would definitely recommend J3M Studios to anyone experiencing technical difficulties with their devices. I am happy to report, I’m back in business with working devices 👌🏽

Details: Mac (Apple) • Laptop • System error or blue screen • My home, venue, etc. • Remotely (phone or internet)

Computer Repair

Christopher A.

Sep 26, 2020

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Hired on Thumbtack

Hired on Thumbtack

All I can say is wow. The guys here are professional and you can tell they actually care. They show emotion in there work and they are willing to do anything to help you and make sure you have your computer back. I definitely recommend these guys. 10/10

Details: Mac (Apple) • Laptop • Computer not turning on • At the pro’s location • My home, venue, etc.

Computer Repair

Grace A.

Aug 29, 2020

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Hired on Thumbtack

Hired on Thumbtack

Wow...I give Joshua a 10-star rating!!! He went above and beyond to resolve my network security issues and more. I highly recommend Horizon Management Solutions LLC, especially Joshua. I will definitely use this company for all future computer/network needs. Outstanding customer service!!!

Details: Personal (Home) • Network security • Router • My home, venue, etc. • Remotely (phone or internet)

J3M Studios's reply

Thank you much! 👍😀👍

Network Support Services

Linda J.

Aug 15, 2020

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Hired on Thumbtack

Hired on Thumbtack

Jarad came in and found all the problems to our computer and addressed them right away. He even found a issue with one of our computers that we thought could not be fixed. We are up and running and he is still working with us for future work that will save us time and money. He worked well with us senior citizens and our budget. Yes, this company is in our future to use again.

Details: PC • Desktop • Troubleshooting needed to determine issue • My home, venue, etc.

J3M Studios's reply

Thank you! 😊 we are just a phone call away.

Computer Repair

FAQs

• What should the customer know about your pricing (e.g., discounts, fees)?

  Pricing does not include any parts or hardware that may need to be purchased to complete the job. Additionally, all parts must be paid for upfront. Once the repair is completed, the remaining balance is due. Our Full System Diagnostic fee is $35 and goes towards the cost of any repairs, excluding parts.

• What is your typical process for working with a new customer?

  Our process begins by gathering information regarding your computer's model and serial number, as well as information on the issue that you are experiencing. Once this information is received, we begin our Full System Diagnostics to see what is causing the issue and if we are able to fix it. If we are able to, we then send an invoice for services and begin working on the repairs.

• What education and/or training do you have that relates to your work?

  Each of our technicians has over 6 years of experience working in the IT industry. This includes hardware and software repairs for Desktops, Laptops, Servers, Tablets, and Video Game Consoles. Our senior technicians are also extremely knowledgeable in Network Administration and Server Deployment.