FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
•There are discounts for those who have more than 1 piece of furniture they need put together. •There are minimum fees to help cover operating cost such as time, gas, and more. • There are traveling fees to cover the technicians time and transportation fees traveling too and from job site. • Technician does not dispose of your packaging, boxes, or other pieces. •Technician can dispose of small packaging, boxes, and other prices for our post cleanup service. • Message is for all discount, fees, and service prices!
- What is your typical process for working with a new customer?
•Technician will meet and greet with customer following all CDC guidelines. Go to the area for the assembly process to begin, and let customer know when it’s finished. Let’s Build Booking Policy •Technician will then inspect the box and furniture in it for any damage before assembling. Technician will let client know what the damages are if any. • Please do not open any of the products boxes. This is to insure that there are not any missing pieces. We can not except any liability for any damages or missing pieces. Client will have to contact the merchant that they purchased from about this matter. Client will also be charged a traveling fee of $30 for the technician time, travel, and transportation expenses for coming out to the job site. •Our minimum fees $30 to help cover operating cost such as time, gas, transportation, and more. •Traveling fees of $15 will be added if the distance is a 1 hour or over for assembly. •Technicians are not required to haul/dispose of your packaging, boxes, or other pieces. Although if the client gets in touch with the provider about disposal of small packaging, boxes, and other pieces a disposal fee of $30 will be charged. Only if the technician has the proper transportation. • Please make sure that products are in the room( clean environment) where you would like for it to be assembled before the technician get there. Moving fee of $15 will be added if not. • If you have to reschedule or cancel the appointment please call 24 hours before the actual appointed time. If you don’t cancel or reschedule before the 24 hour mark then a cancellation fee of $30 will be charged.
- What education and/or training do you have that relates to your work?
•We follow all protocols in accordance with the CDC guidelines. Masks, gloves, shoe covers, and etc will be worn at all times. • Being professional and respectful at all times is a must. • We are skilled, detailed, and efficient in our craft and have been doing this for over 5 years.