12-Steps Cleaning
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Introduction
We help busy professionals and families in Baltimore City maintain a clean, safe, and stress-free home—starting with 50% off your first cleaning.
At 12-Steps Cleaning, we’re not just cleaners—we’re certified professionals trained in the Pristine ProClean method, built on 12 proven principles for consistent, high-quality results. Every visit is backed by our 100% satisfaction guarantee because we believe you should never have to clean up after your cleaning company.
We’re also proud to give back. Through our Fresh Start Campaign, every home we clean helps us donate hygiene kits to individuals in recovery and survivors of domestic violence transitioning to safe housing.
Choose a cleaning service that cares about your home and your community. We’re ready when you are.
Overview
Hired 4 times
Serves Baltimore, MD
Background checked
2 employees
1 year in business
Business hours
SunClosedMon8:00 am - 5:00 pm
Payment methods
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Specialties
Extra services
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Pets
Cleaning type
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Reviews
Exceptional 5.0
16 reviews
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Past Customer
Mar 26, 2025
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From Google
From Google
Ron and his team do a fantastic job delivering on their services, and even the communication is top-notch. Best of all: we came home to a home that was sparkling clean from floor to ceiling, but it still smelled and felt like our house. That might be a weird thing to write on a review like this, but I cant count the amount of times weve had services like this done, and our house smells like cleaning agents for a couple of days afterward, and things were moved around and out of place. Not the case here! We will be utilizing this cleaning service, moving forward without a doubt.
12-Steps Cleaning's reply
Wow Mike, thank you so much for this kind of feedback. We genuinely appreciate when someone takes the time to notice the little things and share their experience with us.
Our technicians are trained using our 12 Principles of Cleaning, and that training goes far beyond just scrubbing and dusting. It’s about awareness, care, and creating a consistent experience every time. We may not get it perfect 100% of the time, but we’ve built a system that helps us come pretty close — and when something’s off we guarantee our service and offer to come back and make it right.
And yes, our team absolutely understands that changing the station on your radio or moving the toaster without care can throw off your whole rhythm. That’s why we train them to move things in a systematic way, so they can always return them to their rightful place.
Thank you again for this reminder of how important the details are. We’re always listening and always learning.
Past Customer
Mar 20, 2025
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From Google
From Google
The crew was on time, did a pre-clean walkthrough, stayed as long as they said they would and gave me a post clean walkthrough. All the while they were professional, courteous and honest. And the house has never been cleaner!
12-Steps Cleaning's reply
Hey Doug,
Wow—this made our day! We’re so glad you had a great experience and that your home has never been cleaner. We take pride in being thorough and professional, so it’s awesome to hear that came through. Thanks for trusting us—we’d love to help again anytime!
Cheers,
12-Steps Cleaning Team
Past Customer
Mar 20, 2025
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From Google
From Google
Great experience with 12 Step Cleaning. Wonderful communication, professional and a super job deep cleaning before my house went on the market. Highly recommend!
12-Steps Cleaning's reply
Thank you, Karen! We’re so glad you had a great experience with 12 Steps Cleaning. It was our pleasure to help get your home ready for the market! Wishing you all the best with your sale, and we appreciate your recommendation.
Past Customer
Dec 23, 2024
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From Google
From Google
I recently hired 12-Steps Cleaning to clean a house that was in dire need of a deep clean, and I am beyond impressed. The house was extremely dirty, with years of built-up grime and clutter, and I wasnt sure if it could even be restored to a livable condition. But 12-Steps Cleaning exceeded all expectations!What really stood out to me was their attention to detail and their commitment to doing a thorough job. They didnt cut any corners, and they made sure I was happy with the results. If youre looking for a reliable, efficient, and professional cleaning service, I highly recommend 12-Steps Cleaning.
12-Steps Cleaning's reply
Thank you so much for your kind words and glowing review! We're thrilled to hear that you were impressed with our deep cleaning service and the results we delivered. Tackling tough jobs and restoring spaces to their full potential is what we love to do, and we're so glad we could exceed your expectations.
Attention to detail and thoroughness are at the heart of our work, and your recognition of that means the world to us. Thank you for trusting us with such an important task and for recommending 12-Steps Cleaning. We look forward to the opportunity to assist you again in the future!
Past Customer
Feb 21, 2025
·
From Google
From Google
Prompt, respectful, thorough, and professional. Their communication with clients is exceptional. I highly recommend 12-steps cleaning!!
12-Steps Cleaning's reply
Thank you, Jessica! We truly appreciate your kind words and recommendation. Providing excellent communication and professional service is our top priority, and we’re glad we can meet your expectations. Looking forward to serving you again.
Credentials
Background Check
Ronald Monk Jr