Nick responded immediately to my request with a reasonable price. I needed my guest bathroom toilet fixed SAME DAY...pretty much right away. On NYE. His response. No problem...where do you live...I will be over in about an hour. My husband was home and said that he was incredibly nice, came in, looked at the problem, knew exactly what it was, ran to the store, grabbed the part, fixed it and was out! We will be using him again for sure.