Mrs. Moore, On Monday you gave us the worst possible rating on Thumbtack and we do not understand it at all. We did not even perform any work for you. A few days ago, we stopped by your house to assess your roof and give you a free estimate. While there, the technician also did a temporary repair on the roof to make it waterproof at NO CHARGE. We then e-mailed you an estimate for the prices you had asked for...but never heard back from you. We checked all our phone records and there was NO call from you...until this weekend...but we are not working on the weekend. Yes, we did get your message today (Monday)....but that is the same day you already left the worst possible rating on Thumbtack. We did not even have a chance to talk with you about the message you left on the weekend. Please understand that we cannot do the roof repair…without you approving the work first. It is painful to see such a harsh review after you call us on a weekend...and after you did not respond to our written estimate and without consideration for our free temporary repair. Why would you do that? Why???? In addition, ever since you left the message on Monday…we tried to call you back at least 4 times…but you do not answer your phone. We also e-mailed you the same explanation as here….but you did not respond to our e-mails. Very painful to experience such a consumer reaction...we really did not expect that. Please note that leaving bad reviews for no valid reasons does real damage to our company and we are very concerned about it. Sincerely, Siegfried Pichler