FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer hourly rates and flat rates, if you choose a flat rate, you must know your moving inventory and distance, this eliminates surprises on both ends.
- What is your typical process for working with a new customer?
MetroMove follows a clear and streamlined process. Once a customer reaches out, we confirm the move details, gather the necessary inventory information, and provide a precise estimate. From there, we coordinate scheduling and ensure everything is prepared in advance for a smooth service experience.
- What education and/or training do you have that relates to your work?
number of boxes/totes, the size of key items, and any access details at both locations.