FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Dirty Cleaners, our pricing is transparent, competitive, and always based on the size and condition of the job. We offer free quotes, with no hidden fees—what we quote is what you pay. We also provide bundle discounts when you combine services (like couches + carpet or multiple rooms), and special rates for repeat customers, seniors, and pet owners. Every job includes premium eco-friendly products and deep cleaning at no extra cost. Our goal is simple: deliver high-quality results without overcharging.
- What is your typical process for working with a new customer?
At Dirty Cleaners, our process is simple, clear, and focused on your satisfaction: 1) Initial Contact & Quote – We start by learning about your cleaning needs (type of furniture, carpet, or number of stairs) and provide a free, upfront quote — no pressure, no hidden fees. 2)Scheduling – Once you’re ready, we work around your schedule to set up a convenient appointment time. 3)Arrival & Walkthrough – On the day of service, we arrive on time and do a quick walk-through with you to confirm areas of concern and expectations. 4) Deep Cleaning – We perform a thorough, professional cleaning using eco-friendly, pet-safe products and powerful steam extraction equipment. 5) Final Check & Payment – After cleaning, we walk you through the results to make sure you're 100% satisfied. Payment is accepted after the job is complete. We believe in communication, reliability, and results that speak for themselves.
- What education and/or training do you have that relates to your work?
At Dirty Cleaners, we’ve completed professional training in upholstery, carpet, and mattress cleaning, including certification in steam extraction and stain/odor removal techniques. Our team stays updated on the latest eco-friendly cleaning solutions, equipment, and industry best practices to ensure safe, effective results. While hands-on experience is key, we’ve also studied fabric types, allergen treatment methods, and pet odor neutralization, allowing us to confidently clean everything from delicate upholstery to high-traffic carpets. With years of real-world jobs under our belt, we combine technical know-how with reliable service.