Martin Ramos promptly responded to me regarding my initial request for help with my leaking water heater located in Montgomery County, MD. He took a little over two hours to fix the leak and install a new kitchen faucet.
He unexpectedly got the second job of installing the new kitchen faucet as I was impressed by his straightforward and no-nonsense manner of showing me essential options available to resolve my plumbing needs. Despite being on a very tight schedule, he was willing to fix my leaking water heater on the next day, a Saturday, beginning at 7:30 am, per my request, arriving on time. I certainly appreciated his timely response, as the leaking problem was accelerating from bad to worse, thereby showing his empathy and acceptance of a customers emergency needs, as well as his cleaning up of the areas where he had done his jobs. So far, his two works are fine and have not incurred any issue or problem.
Thumbtack indicated that up to five professional plumbers would respond to my call for services. Eventually, I received only two: one was Martin Ramos whereas the other made no indication of being a licensed plumber. A larger number of responses would perhaps provide a larger pool of choices for us customers.
As for Martin Ramos, I could be so carried away by his customer-centered approach of doing his business that I failed to see any serious shortcomings of his. Seemingly, nothing went wrong as I was not watching over his shoulders while he was doing his work. Perhaps he could do better if he would be willing to offer his returning customers a goodwill deal that will even be better than his current fees, which are already reasonable given his ample years of professional experiences and commendable services.
Thanks to Thumbtack and Martin Ramos, I now can enjoy my water heater and new kitchen faucet sooner rather than later. Ill return to Thumbtack in the future for help with other service needs and recommend Thumbtack to others.