MattPro IT Solutions
MattPro IT Solutions

MattPro IT Solutions

Offers remote services
Discounts available
Offers remote services
Discounts available
$75
starting cost


Online now

Introduction: MattPro IT Solution's mission is to effectively and efficiently provide excellent IT support services. By providing an informative and supportive first point of contact as well as assistance, clients will have the satisfaction of all their home and business computer and mobile device issues being fixed.
Overview

Current Top Pro

Hired 137 times

6 similar jobs done near you

Background checked

5 employees

11 years in business

Payment methods

Apple Pay, Cash, Credit card, PayPal, Square cash app, Zelle

Currently a top pro

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

Top Pro Icon

Current Top Pro

This pro indicated that they reviewed CDC safety guidelines for COVID-19 and pledged to do the following:

Maintain 6 feet of distance from customers

Wear masks during the job

Wear gloves during the job

Disinfect surfaces touched during the job

Featured Projects

18 photos

  • MacBook freezes at Apple logo

    Computer Repair

  • MacBook A2337 Retina display & keyboard replacemen

    Computer Repair

Specialties
Computer issue

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Computer type

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Reviews

Customers rated this pro highly for professionalism, work quality, and responsiveness.

Great 4.8

51 reviews

5
92%
4
4%
3
0%
2
0%
1
4%

Read reviews that mention:


pro avatar
Chris C.
May 19, 2022
·

Hired on Thumbtack

Hired on Thumbtack

So Very pleased with my Computer repair!!! Matthew went that Extra mile with researching the Best part to be ordered , Excellent installation , keeping me Updated, Very Knowledgeable, Personable, a Real Pleasure to do business with! Fair price , even picked up and delivered my laptop, was ON time and had it repaired and back to me in less than 24 hours . Highly Recommended , Thanks for a job Well Done ….. 5 Stars

Details: Mac (Apple) • Laptop • Cracked or damaged screen • At the pro’s location • My home, venue, etc.

Computer Repair
pro avatar
Charles B.
May 5, 2022
·

Hired on Thumbtack

Hired on Thumbtack

My experience with MattPro IT Solutions was beyond fantastic. I submitted a ticket on thumbtack after I had cracked my MacBook Pro screen. Within 2 minutes (maybe less), Matt had responded personally, and gave a comprehensive repair plan via phone as well an estimate. Matt and I coordinated via email a date for an in-home repair after I had purchased the necessary replacement part online. He arrived early and immediately began work. Within an hour, Matt had completely replaced my MacBook Pro screen--which given the complexity of MacBooks, is insanely impressive! I cannot overstate enough how positive my experience was. All in, I spent $350 on parts ($230) and labor ($120). At minimum I saved more than $500 (Apple quoted me $800+ for the repair!), and at maximum I saved more than $1,000 (cost of a new MacBook Pro). Not to mention the time I saved going through MattPro IT Solutions as opposed go Apple. Apple would have shipped my computer off for a few weeks for the repair; Matt finished this project within a few business days of submitting my ticket! The new screen is fully functional, as is the built in camera. I cannot distinguish between the old and the new. I will be giving Matt's business card to all my friends and family. If you're ever in need of a repair, diagnostic service, or consultation, use MattPro IT Solutions--the professionalism and service is unmatched.

Details: Mac (Apple) • Laptop • Cracked or damaged screen • At the pro’s location • My home, venue, etc.

Computer Repair
pro avatar
Laura B.
Jun 10, 2022
·

Hired on Thumbtack

Hired on Thumbtack

Matt took on a job that I couldn't get any of the stores in town to bother with (fixing a monitor - the repair and big box stores all just told me to buy a new one). His work was excellent, the value was great, and he was *so* easy to work with. I'll definitely be reaching out to Matt again next time I manage to break something!

Details: PC • Desktop • Cracked or damaged screen • At the pro’s location

Computer Repair
pro avatar
Brenda M.
May 27, 2022
·

Hired on Thumbtack

Hired on Thumbtack

Matthew was very professional and adept in his services. He was able to talk in plain language although I'm not computer savvy. I appreciated his patience with me.

Details: PC • Laptop • Troubleshooting needed to determine issue • My home, venue, etc.

Computer Repair
pro avatar
Denny R.
Apr 4, 2022
·

Hired on Thumbtack

Hired on Thumbtack

Extremely helpful. Matt knows his stuff. We know our way around computer systems, but Matt quickly and efficiently diagnosed and fixed a troubling issue we were having.

Details: Mac (Apple) • Desktop • Slow computer performance • My home, venue, etc.

Computer Repair
Credentials
Background Check

Matthew Procope

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    Typically the price is generated based on the problem. I make a fair and reasonable price and will even allow price matching upon proof of quote given from other companies.

  • What is your typical process for working with a new customer?

    Building a bond and trustworthy relationship as well as meeting the customer's expectations. Our job here at MattPro It Solutions is to have every customer understand what is needed to be done and happy with results of the completed task.

  • What education and/or training do you have that relates to your work?

    Bachelors of Computer Science A+ and Dell Certified Field Service Engineer

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