FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on total estimated hours. Save up to 40% with a recurring service agreement that meets your budget and home needs.
- What is your typical process for working with a new customer?
1. Receiving Request: Mother Earth Cleaning Services receives a request for a quote from a potential new client via phone, email, or online submission form. 2. Initial Assessment: A friendly member of the team will reach out to you to gather important details such as your email address, the size of your home, and any specific cleaning needs and preferences you may have. 3. Online Customized Quote: Based on your requirements, our team prepares a comprehensive, customized quote outlining the scope of services, frequency of cleanings, and pricing—eliminating the need for an in-person visit in most cases. 4. Finalizing the Plan: We’ll send the quote to you for reviews and approval. A 20% deposit is required to secure your service. 5. Booking the First Cleaning: With your approved quote in place, we book your first cleaning appointment at a date and time that works best for you. 6. Cleaning Day: Our professionally trained and eco-friendly cleaning crew arrives on-site, equipped with eco-friendly supplies and equipment, ready to provide a thorough and efficient cleaning service. 7. Quality Assurance: Upon completion of the cleaning, we’ll offer a post-cleaning walkthrough to ensure that our high-quality standards are met and that your expectations are exceeded. 8. Client Feedback: Following the first cleaning, we encourage you to provide us with feedback, allowing us to address any concerns and make necessary adjustments to ensure we continue to provide the highest quality services and 100% satisfaction. 9. Ongoing Maintenance: With your needs and expectations established, our team continues to provide exceptional, environmentally conscious cleaning services as scheduled, maintaining a clean and healthy space for you to enjoy.
- What education and/or training do you have that relates to your work?
Our professional cleaning team are certified Professional House Cleaners with American House Cleaners Association and COVID-19 cleaning and sanitization certified. We take cleaning seriously and use a rigorous training program and ongoing education to provide the highest quality service.