- What should the customer know about your pricing (e.g., discounts, fees)?
Our prices are competitive and you can expect us to be less expensive than any larger companies because we only do a limited number of homes each year. You won’t see our name all over town on buses, bus stops, or people shaking signs. We do most of our work through referrals and great customer service to keep our prices lower than the competition.
- What is your typical process for working with a new customer?
1. Get a free customized estimate 2. To book a spot in our schedule, we require a 30% deposit and authorization to do the work on your home. 3. Within 2 weeks of reserving a spot, you will get a phone call from our production manager to start talking about the colors and potential start date. On this call we will also address any other concerns or details that need to be managed prior to starting work on your home. 4. Before the start date, test patches will be done to ensure you like your color selection. 5. The week leading up to the job you can expect phone calls to keep you updated on the estimated start date and any changes due to weather or unforeseen delays in our work schedule. 6. During the job, we will let you know what time you can expect us to start work each day. We will talk with you daily about the progress of the job and any concerns so we can address those right away. 6. At the end of the job, we’ll clean the areas we worked on. Finally, we'll take you around the house to do any last touch-ups before we ask for a final payment.
- What education and/or training do you have that relates to your work?
I have more than 10 years of experience in the painting industry. I have painted interior and exterior homes all over the DMV area.