Keystream Security LLC

Catonsville, MD

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About this pro

How does your service stand out?

Many companies in our industry offer similar products. Aside from installing only the tried and true (and the best) , Where we really stand out is the support we provide our clients prior, during and after service. We also feel that communication is key and a fantastic job with a great product is only as good as the vendor providing it.

What do you enjoy about the work you do?

Meeting new clients and making new connections is the favorite part of my job. I don't necessarily walk in to meet a new client thinking "how much money will I make today" but rather "how can this new relationship benefit my client and my business" I know that if I put my customers first, the success of my business will always follow.

Location

Catonsville, MD 21228

Background check

Complete

Years in business

6

Number of employees

6

Times hired on Thumbtack

33

Reviews

16 Reviews
  • Charles O. Jun 30, 2017
    Lock Installation and Repair
    Verified Review
    The locksmith was fantastic! His replacement of my 50 year old YALE deadbolt on the security gate was a tedious job but his professionalism and knowledge was what made the installation look and perform perfect! Personal note: in this day of hard working service professionals that run up against jobs that are not normal and require extra time to complete; understand when these professionals are running behind. It is not their fault. Keystream kept me in the loop that a job previous had complications and was taking longer. I appreciate their hard work and honesty. Again, I cannot thank enough our technician, he arrived ready to do the installation both prepared and in a positive frame of mind even though I knew behind the scenes that he could have been frustrated. You very well might have a locksmith closer or cheaper....but neither of those two things count when you are concerned about a security/safety issue! Kudos to Keystream!
    Daniel B. Jul 3, 2017

    Charles, we thank you for your business, your patience with us and most importantly your feedback! Don't hesitate to Let us know if we can be of any further assistance to you in the future.

  • Jeff P. Jun 21, 2017
    Lock Installation and Repair
    Verified Review
    Installing our new lock and doorbell system came with a few unexpected hurdles that Keystream navigating flawlessly. I was impressed and am appreciative of their work!
    Daniel B. Jul 3, 2017

    Thank you for your feedback Jeff, we hope to work together again in the future.

  • Rodrigo T. Jun 14, 2017
    Lock Installation and Repair
    Verified Review
    Daniel B. Jun 15, 2017

    Thanks Rodrigo, we appreciate your feedback and look forward to taking care of the final install next week.

  • Rajan N. Jun 13, 2017
    Home Security and Alarms Install
    Verified Review
    Excellent experience with these folks at every level. Danny at the front office has been very responsive to all of our questions and concerns; we were able to negotiate a fair price; and Dennis the tech did a great job of installing the system (on a Sunday afternoon, too!) and walking me through how to use it.
    Daniel B. Jun 14, 2017

    Thanks for your feedback Rajan, it has been a pleasure working with you. We look foreword to remaining your provider of choice in home security.

  • James R. Jun 12, 2017
    Home Security and Alarms Install
    Verified Review
    Very reliable and professional.
    Daniel B. Jun 14, 2017

    Thank you for your business James, its great to work with you.

  • Nicholas S. Jun 12, 2017
    Lock Installation and Repair
    Verified Review
    I was in constant communication with Danny at KeyStream. They were able to rekey and replace 12 door knobs all in one day. I was impressed by their service because I requested for and this service was done all on the same day at a very affordable price. I have already recommended them to my mum. Keep up the good work guys
    Daniel B. Jun 12, 2017

    Thank you Nicholas, it was a pleasure working with you. dont hesitate to let us know if we can be of further assistance in the future.

  • Jeremy C. Jun 7, 2017
    Lock Installation and Repair
    Verified Review
    Quick service - a bit pricey
    Daniel B. Jun 7, 2017

    Thank you for your feedback Jeremy, It was a pleasure working with you!

  • Jacob H. May 25, 2017
    Home Security and Alarms Install
    Verified Review
    Great value for the products installed. My camera system was 60% cheaper than the competition and I am very happy with it.
    Daniel B. May 25, 2017

    Glad to hear this Jacob, we look foreward to being the security provider of choice for District Dogs.

  • Conrad K. May 22, 2017
    Home Security and Alarm Repair and Modification
    Verified Review
    Keystream is very responsive to emails, and phone call, and showed up on time for our appointment. I would definitely recommend Keystream...
    Daniel B. May 22, 2017

    Thank you Conrad, we appreciate your business and look forward to working together in the future.

  • Raymond O. Apr 10, 2017
    Lock Installation and Repair
    Verified Review
    Go with Keystream
    Efficient, friendly and knowledgeable - Keystream Security fit the bill for our locksmith needs.
    Daniel B. May 22, 2017

    Thanks Raymond, it was a pleasure working with you.

  • Nicholas T. Aug 17, 2016
    Lock Installation and Repair
    Verified Review
    Daniel B. Aug 17, 2016

    Thank you Nicholas, we are glad to have been of service to you!

  • Tracye B. Aug 7, 2016
    Lock Installation and Repair
    Verified Review
    I needed to get my portable safe open. I was able to drop off the safe and they picked the lock to open it. I had to wait about 5 days to get it back so I wish the timeframe had been a little shorter but otherwise I was satisfied.
    Daniel B. Aug 9, 2016

    We are glad to have been able to help and apologize for the backlog!

  • Cecilia P. Feb 1, 2016
    Lock Installation and Repair
    Verified Review
    Daniel was very responsive which is key for property management company like ours.His quote was also very reasonable. Will definitely hire him again should a future project comes up.
    Daniel B. May 22, 2017

    Thank you Cecilia, we were honored that you have selected us to service your clients property.

  • Stephanie M. Jan 18, 2016
    Lock Installation and Repair
    Verified Review
    Daniel B. May 24, 2017

    Thank you Stephanie, we appreciate your business.

  • Yvette D. Nov 19, 2014
    Lock Installation and Repair
    Verified Review
    A definite recommendation. Very professional and courteous gentlemen who are well knowledged about security. They stand behind their craftmanship. I have already recommended them to a few people.
    Daniel B. May 24, 2017

    Thanks Yvette, we greatly appreciate your business.

  • Brandon C. Jun 27, 2014
    Lock Installation and Repair
    Verified Review
    Fast and quick service.
    Daniel B. May 24, 2017

    Glad to be of assistance to you Brandon!

Q&A

What is your typical process for working with a new customer?
First, we listen to what a client is trying to accomplish. We take a customized approach with each client so the details are important. Then we move forward with a proposal that best fits the clients needs based on that information. From there we discuss and make changes until we come with a solution that is right for the client. We want to make sure that the client walks away from the transaction feeling that a complex issue has just been made simpler.
What education and/or training do you have that relates to your work?
All of our technicians are Licensed Lockmisths and Security System Techs. We stay up to date on the latest technology by regularly participating in seminars provided by our state of the art manufacturers.
Do you have a standard pricing system for your service? If so, please share the details here.
We offer many different services. While some repairs are billed by the hour, security consultations are free and typically involve a design build quote that is specific to the job.
How did you get started doing this type of work?
My fascination with learning trade skills inspired me to become a locksmith apprentice after  graduating college in 2006. Now the owner of Keystream Security, I proudly stand by the quality and integrity of my company's work. This pride is what drives my continued dedication to safety, security and customer satisfaction in my local community and beyond.
What types of customers have you worked with?
We work with residential, small business, religious organizations, and large corporate clients.
Describe a recent project you are fond of. How long did it take?
We had recently completed a security system project at a church in Linthicum Heights MD. The project involved the installation of a Video Intercom System, a facility wide card access system, and the replacement of an outdated alarm system. We had also installed brand new custom doors with designer hardware on 8 different entrances. This project involved lots of planning, system design , and coordination with the client. All materials used were factory built for this job and therefore it took several months to complete.
What advice would you give a customer looking to hire a provider in your area of work?
Price is important, but so are a providers qualification and ability to properly complete the work. You must ensure that your security professional is licensed, qualified (has experience they can show for) and has the capacity to perform the work within the given time frame. Using the cheapest provider can turn out to be a waste of money if the client never gets the end product they were expecting.
What questions should customers think through before talking to professionals about their project?
Why do I need the service? Ex. Prevent intrusion, monitor care takers, employees, restrict access, change locks etc. Do I have a budget the work? How quickly do I need the work done? (for larger projects) Do I have a design in mind or will the contractor need to provide design build services?