|Sunday||8:00 a.m. to 7:00 p.m.|
|Monday||8:00 a.m. to 7:00 p.m.|
|Tuesday||8:00 a.m. to 7:00 p.m.|
|Wednesday||8:00 a.m. to 7:00 p.m.|
|Thursday||8:00 a.m. to 7:00 p.m.|
|Friday||8:00 a.m. to 7:00 p.m.|
Keystream Security LLC
About this pro
My first experience with Thumbtack and it was easier than I ever expected to get a reputable company out to my home in less than a week. Daniel responded quickly after I looked over their companys reviews and reached out. Didn't want to go with ADT due to the complaints I've heard, and tried a local company. Glad I did! I got a great alarm that covers my entire house. They also were able to rekey locks while they were here and give me new keys. Highly recommendMay 16, 2018Verified
We spent $1000 on an alarm system at our home in NW DC last year. It has broken three times (including a much-touted door sensor which simply fell off the door a few weeks ago) and now we can’t even turn on the alarm. After setting up an appointment to fix it, no one showed. This is the second time that they’ve failed to show up for a scheduled appointment to repair a persistent problem. I hired this company because of positive reviews on this site. I urge you to go elsewhere. We used ADT at our past home and never had any problems. Strongly considering switching back to them.Feb 21, 2018VerifiedDaniel B.'s reply
Hi Susan, I am going to give you a call today to get this sorted out. In apologize that our tech did not show up to his scheduled appointment.
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- What should the customer know about your pricing (e.g., discounts, fees)?We offer many different services. While some repairs are billed by the hour, security consultations are free and typically involve a design build quote that is specific to the job.
- What is your typical process for working with a new customer?First, we listen to what a client is trying to accomplish. We take a customized approach with each client so the details are important. Then we move forward with a proposal that best fits the clients needs based on that information. From there we discuss and make changes until we come with a solution that is right for the client. We want to make sure that the client walks away from the transaction feeling that a complex issue has just been made simpler.
- What education and/or training do you have that relates to your work?All of our technicians are Licensed Lockmisths and Security System Techs. We stay up to date on the latest technology by regularly participating in seminars provided by our state of the art manufacturers.