What is your typical process for working with a new customer?
First, we listen to what a client is trying to accomplish. We take a customized approach with each client so the details are important. Then we move forward with a proposal that best fits the clients needs based on that information. From there we discuss and make changes until we come with a solution that is right for the client. We want to make sure that the client walks away from the transaction feeling that a complex issue has just been made simpler.
What education and/or training do you have that relates to your work?
All of our technicians are Licensed Lockmisths and Security System Techs. We stay up to date on the latest technology by regularly participating in seminars provided by our state of the art manufacturers.
Do you have a standard pricing system for your service? If so, please share the details here.
We offer many different services. While some repairs are billed by the hour, security consultations are free and typically involve a design build quote that is specific to the job.
How did you get started doing this type of work?
My fascination with learning trade skills inspired me to become a locksmith apprentice after graduating college in 2006. Now the owner of Keystream Security, I proudly stand by the quality and integrity of my company's work. This pride is what drives my continued dedication to safety, security and customer satisfaction in my local community and beyond.
What types of customers have you worked with?
We work with residential, small business, religious organizations, and large corporate clients.
Describe a recent project you are fond of. How long did it take?
We had recently completed a security system project at a church in Linthicum Heights MD. The project involved the installation of a Video Intercom System, a facility wide card access system, and the replacement of an outdated alarm system. We had also installed brand new custom doors with designer hardware on 8 different entrances. This project involved lots of planning, system design , and coordination with the client. All materials used were factory built for this job and therefore it took several months to complete.
What advice would you give a customer looking to hire a provider in your area of work?
Price is important, but so are a providers qualification and ability to properly complete the work. You must ensure that your security professional is licensed, qualified (has experience they can show for) and has the capacity to perform the work within the given time frame. Using the cheapest provider can turn out to be a waste of money if the client never gets the end product they were expecting.
What questions should customers think through before talking to professionals about their project?
Why do I need the service? Ex. Prevent intrusion, monitor care takers, employees, restrict access, change locks etc.
Do I have a budget the work?
How quickly do I need the work done?
(for larger projects) Do I have a design in mind or will the contractor need to provide design build services?