FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
When the owner of Clean Edge prices a job, she'll start by speaking on the phone with you to gather some general information about your home cleaning. Once the size, frequency and specifics of the home is established, she will usually start with an initial cleaning charge to get the home caught up. This price is based on time spent in the home performing the cleaning. After this initial cleaning is completed, return visits are priced by the job, not by the hour. The owner will estimate these charges over the phone with you and at this time. If you feel these fees are within your budget, the owner of Clean Edge will offer to set up an "at home" visit to meet with you and discuss in person, the cleaning details and take it from there. Return visits will be priced the same for each regularly scheduled visit. If you decide to have an extra area cleaned in your home, we may charge a little extra for that cleaning. Extra services are an added extra charge as needed. If you are working with a tight budget, we always try to accommodate your needs as best we can, while keeping your budget in mind.
- What is your typical process for working with a new customer?
When we acquire a new client, we first start by discussing with the homeowner what their needs are. We try to establish what type of schedule they desire, the level of cleaning they seek and to schedule the client with the right cleaner for the job. Then we generally start with an initial cleaning, often referred to as a "deep cleaning" to be performed by the cleaner and the owner of Clean Edge so that the details of the job can be accurately conveyed to your cleaner. Once the initial cleaning is complete, often the homeowner consults with the Owner of Clean Edge on the results of the cleaning to see if there were any tasks that could use improvement. Thereafter the job is turned over to the cleaner who will be returning on the established schedule. Your feedback is always welcomed!
- What education and/or training do you have that relates to your work?
The owner of Clean Edge has decades of experience in residential and commercial cleaning. The cleaners who work for Clean Edge have generally been working for the company for a very long time and have worked extensively with the owner to establish the Clean Edge standards that we are so proud to present to our customers. The owner is also a member of multiple internet-based trade organizations for the latest techniques and product knowledge.