Great Lakes Keys, LLC
About
At Great Lakes Keys Management, we provide reliable, professional, and results-driven property and operational management services designed to give our clients peace of mind. We take a hands-on approach to managing properties, tenants, vendors, maintenance, and day-to-day operations so owners can focus on their investments and goals. Our commitment to communication, transparency, and exceptional service sets us apart. Whether you need full turnkey management, tenant relations, property oversight, or administrative support, we deliver customized solutions that protect your assets, maximize efficiency, and create long-term value. When you hire Great Lakes Keys Management, you're gaining a dedicated partner committed to treating your property and business as if it were our own.
Overview
Background checked
4 employees
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Apple Pay, Cash, Check, Credit card, and Google Pay.
Services offered
Appliance type
Washer / dryer
Refrigerator
Oven / stove
Dishwasher
Power source
Electricity
Gas (natural)
Gas (gasoline)
Other power sources
Reviews
Customers rated this pro highly for professionalism, value, and work quality.
3.0
2 reviews
5
50%
4
0%
3
0%
2
0%
1
50%
David F.
Jun 26, 2026
Hired on Thumbtack
I had an excellent experience with Mark from Great Lakes Keys, LLC. He was incredibly responsive from the start and took a very thoughtful approach to diagnosing and resolving my issue. His knowledge and expertise were immediately apparent, and he took the time to explain exactly what he was doing every step of the way.
Mark was professional, personable, and truly cared about getting the job done right. He fixed my issue efficiently and made sure I understood the work he was performing. It's not often you find someone who combines skill, reliability, and great customer service so well. I highly recommend Mark and Great Lakes Keys, LLC to anyone looking for a trustworthy and knowledgeable handyman. Five stars!
Details: Less than 2 hours (Simple tasks) • Repairs • Doors • Windows • Home
Handyman
Russell S.
Jul 5, 2026
Hired on Thumbtack
I would like to express my disappointment regarding the service I received and request a full refund based on the experience.
At the time of booking, I was quoted for the assembly of two items: the grill and the gazebo. However, upon arrival, the technician informed me that he would only be assembling the gazebo before leaving. This was inconsistent with what had been communicated during the scheduling process.
Unfortunately, the gazebo assembly itself was also left incomplete. There were missing grommets and screws, several aluminum support pillars were installed unevenly, and the project could not be finished as expected. Additionally, my fiancée and I were asked to assist with the assembly by holding structural components and fastening hardware. As the customer, I did not anticipate being required to participate in completing the work that I had hired professionals to perform.
I was also informed that two individuals would be arriving to complete the job. Instead, one technician arrived accompanied by his girlfriend, who assisted only briefly before leaving. The technician then continued working alone and ultimately requested to borrow my personal tools because he did not have the equipment necessary to complete the installation. This was not the service that was represented or agreed upon.
Beyond the incomplete work, there was little communication regarding next steps or how the remaining issues would be resolved. As a customer, I was left questioning exactly what I was paying for when the agreed-upon scope of work was not completed, the proper equipment was not available, and I was required to assist with the installation.
Additionally, I was disappointed by the lack of professionalism demonstrated throughout the appointment. The technician appeared distracted by activity occurring in the neighborhood, including repeatedly looking toward neighbors who were outside, rather than maintaining focus on the work at hand. This created an uncomfortable environment and contributed to my concern that the job was not receiving the level of attention and care it deserved.
As a direct result of the incomplete and deficient installation, I am now faced with the inconvenience of locating, scheduling, and coordinating another qualified service provider to inspect, correct, and complete the work that your team was originally contracted to perform. This not only creates a significant disruption to my schedule but may also result in additional out-of-pocket expenses. Because the installation was left incomplete and hardware is now missing, the next installer may need to spend additional time identifying replacement components, correcting improperly installed sections, and ensuring the gazebo is assembled safely and according to the manufacturer’s specifications. These are costs and inconveniences that I should not be expected to incur due to a service that was not completed as agreed.
Professionalism, punctuality, preparedness, attention to detail, and pride in workmanship are fundamental expectations of any service business. Unfortunately, my experience did not reflect those standards. The combination of incomplete work, inadequate preparation, inaccurate communication regarding staffing, missing installation components, and the overall lack of professionalism has left me with very little confidence in the service that was provided.
Given these circumstances, I believe a full refund is the most appropriate resolution. In addition to receiving a service that was not completed as contracted, I must now invest additional time and potentially additional money to remedy the deficiencies left behind. I respectfully request that my refund be processed promptly so that I may move forward with securing another service provider to properly complete the installation.
Thank you for your time and consideration. I look forward to your prompt response.
Details: 3 items • Outdoor furniture • Yes, I have assembly instructions or make and model information
Great Lakes Keys, LLC's reply
Thank you for bringing your concerns to our attention. We are sorry to hear about the experience you described.
After reviewing your complaint, we have no record of Great Lakes Keys Management performing the services referenced in your message. Based on the details provided, it is possible there has been a misunderstanding or that another company may have been involved.
If you believe the work was completed by our company, please provide a copy of your invoice, receipt, or proof of payment showing Great Lakes Keys Management as the service provider. Once we receive that information, we will promptly investigate the matter and address any verified issues.
We sincerely regret the situation you experienced and appreciate the opportunity to clarify. We look forward to reviewing any supporting documentation you can provide.
Sincerely,
Kareem May
Owner
Great Lakes Keys Management
Furniture Assembly
Credentials
Background Check
Marquille Rowe