digitalctrl

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Introduction: Many charge an hourly rate for the work to do. Often, the hourly rate increases depending on the type of work being performed. Our Experts provide the same quality service at the same rate, regardless of the task being performed. You can rest easy knowing that when you call digitalctrl, Our Experts will always provide the best possible service at the most competitive rate possible. The primary reason for starting our business was to change the face and attitude that tech professionals have about their customers. With the negative press being generated thanks to big-box retailers, some technicians are finding that their clientele is a little paranoid in the same ways that people are paranoid about having their car fixed. Our goal is to serve our clients and ensure that we exceed their expectations and do this with a smile and absolutely love this aspect of our business. Sure, people love to get paid or kick a profit, but for us, we truly enjoy the excitement and happiness our clientele has when we complete our final tests and tell them: IT'S FIXED!

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Reviews

5.0

2 reviews

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Jared B.

Jul 17, 2011

In 2009, digitalctrl was called to fix the mess our previous tech left after we upgraded to Windows Server 2008. When you run a small retail business, you know that your computer system must be running or your business will just be off. It's for this reason that you can't just trust anyone, you have to trust someone who knows the in-and-out of POS and the systems of your business. First, I called digitalctrl and to my surprise, someone was ready immediately. They sent a tech out who asked a few questions and once he got to work, it must have been a few hours and we were back online and running smoothly. The mess left by our previous tech was quickly forgotten and everything has been just great ever since. Thanks to digitalctrl, my store runs more efficient and actually remains open for more hours during the week than it was prior to me meeting them. I would and already have recommended digitalctrl to every one of my friends and the few business owners I have networked with over the years. I can't speak for them but I can tell you that digitalctrl will not disappoint EVER. I wouldn't call anyone else. Thank you, guys.

Faadi K.

Jul 23, 2011

I own and operate five small businesses throughout Michigan. All five of these businesses are dependent on computers and specialized POS systems to ensure their proper function. If a single one were to go down, that entire business would become dysfunctional fo an entire day. So if you're anything like me, you understand the importance of having a reliable, trustworthy technician at your disposal when you need it. We don't have time to wait for a repair service and certainly don't want to be shuffling around with different people or different companies to get our networks online again. And after reading that it sounds like I know a lot about this kind of thing. Honestly, I know just as much as my technicians from digitalctrl have taught me. I went from being someone who knew very little about this whole process to someone who is 100% dependent on working POS systems and the reliability of Digitalctrl's technicians. But I never worry these days. They are always on-time and when I call Julian, he gets someone out to me within just a few hours. I feel privalged to have discovered a company that places as much emphasis on my businesses as he does his own. These people don't come into your life often and when they do, you keep them. Because of Digitalctrl my businesses all run better than ever before. I have every single report, piece of data and I'm making more money than I ever thought possible. If these guys can keep five businesses running smoothly they can do the same for anyone whether you work at a small company or you just use your computers at home. (even my wife like's these guys and no one can get past her without a little trouble)

FAQs

What education and/or training do you have that relates to your work?
The field of information technology is constantly expanding and seems to double, triple, sometimes quadruple in size every years. One can not remain successful if you are not remaining up-to-date and stay educated about the latest technologies. Continuing education is a requirement for Our Experts, whether it is through online courses, books purchased off-the-shelf, or actual classes taken at a university or training school. Also, to maintain and receive additional certifications, Our Experts take advantage of continuing education on a regular basis.
How did you get started doing this type of work?
For many of us, there is no "generation gap" in the use of technology. It has been in our lives since birth and we have bared witness to its incredibly fast expansion through our childhood, teenage years, and now as adults. It just "makes sense" to offer services and solutions to customers when our years of experience, in-part thanks to our childhood, has given us a wealth of knowledge and technical capability. Plus, the computer repair field tends to be dominated by the big-box retailers who, to us and many of our clients, seem to to have the priority of outstanding customer service and profitability backwards. It has been our goal from day one to to honestly put the customer first and do what the big-box guys have failed at: offer the BEST service at the LOWEST POSSIBLE RATE.
What types of customers have you worked with?
Antivirus. Spyware, virus, and other malware removals. Free downloads are featured across the Internet. What most people do not know or fail to realize is that even on the Internet, it is rare for something to be truly free. Often, these "free" applications are bundled with toolbars, or even worse, spyware and viruses and can put you at risk for identity theft. We are constantly sent to homes and businesses where the client complains that their PC is running slow. Almost 100% of the time, this is thanks to a multitude of viruses running on their machines. To make matters worse, it seems that people forget to update or renew the licenses on their antivirus software and this allows the viruses and spyware to sneak in.

digitalctrl

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