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About
I have the patience and experience to stay with the problems until resolved. I will work with you until we get all aspects settled on your computer issues. I work on both PC's and Mac's.
I like to help people and fix things. I have been fixing things for 50 years and computers for 30 years. Each computer and customer provides a new challenge.
I observe all Covid 19 precautions and what I do is have the customer come to my home and drop off the computer and pickup my business card from the front covered porch. I then decontaminate the computer and work on it. The customer pays me by leaving payment digitally or manually in the mailbox via check, cash or bank note.
Overview
Hired 263 times
Background checked
1 employee
14 years in business
Business hours
SunClosedMon10:00 am - 5:00 pm
Payment methods
This pro accepts payments via Cash, Check, PayPal, and Venmo.
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2021
2020
2018
2017
2016
Services offered
Computer issue
Computer not turning on
Cracked or damaged screen
Slow computer performance
Virus or malware
Computer type
PC
Mac (Apple)
Desktop or laptop
Laptop
Projects and media
Projects and media
Reviews
Customers rated this pro highly for responsiveness, professionalism, and work quality.
Excellent 4.9
140 reviews
5
91%
4
7%
3
1%
2
0%
1
1%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Liam D.
May 21, 2017
•
Hired on Thumbtack
John was very professional, knowledgeable, and a pleasure to do business with on our PC repair / update. He took the time to explain everything thoroughly, went over the possible costs, and was able to have our computer up and running again incredibly fast. He was actually able to get the repair done under the original quote and gave us receipts for purchased parts. Very competitive / inexpensive rate for quality work! We are looking forward to doing business with him again!
Computer Repair
Devyani k.
Jul 8, 2016
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Hired on Thumbtack
I had spilt water on my Macbook keypad and that ended up corroding the mother board and the battery. It could have meant replacing the entire hardware according to the apple store. And that's when John helped me. Not only did he diagnose the problem right, he also made sure that the repair was perfect so as there would be no other problem. John knows computers in and out like the back of his hand and I would highly recommend asking for his help if you are into computer trouble!
Computer Repair
Katie F.
Jun 10, 2020
•
Hired on Thumbtack
John did a wonderful job fixing my computer fast! John was very responsive, repair was quick (next day turnaround) and I would definitely use John again. He was also reasonable with his labor cost. 5 ⭐️s for John!
Details: Mac (Apple) • Laptop • System error or blue screen • At the pro’s location
Computer Repair
Jim f.
Mar 10, 2021
•
Hired on Thumbtack
Excellent service , John went the extra mile to resolve my computer issue. I highly recommend him, he will be my go to repair person for any work I need done in the future!
Details: PC • Laptop • Troubleshooting needed to determine issue • My home, venue, etc.
Computer Repair
Robert J.
Apr 27, 2017
•
Hired on Thumbtack
My name is ,Robb j. & My computer froze & was filled with viruses & John met up with me & I was happy as a customer, if I can rate him 10 stars I would, I needed my PC, for school & it's working better than it's worked in a long tyme ! I had tha blue screen of death , bios error & I forgot my password, he by passed all that, he stands firm in his name ! I even blessed him with a expensive Bluetooth mouse, for his immaculate service's...Godbless him & his family ... Highly dedicated worker & extremely reasonable 👌 Would return to him anytyme I have any computer symptoms...hopefully won't be for a long while , Greatful & Thankful , John....Respectively, Robb j..
Computer Repair
Credentials
Background Check
John Guerin
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
No, I charge and hourly rate. If it's a big job I will charge a project fee.
What is your typical process for working with a new customer?
I will talk with them about their issues and come upon a plan of attack. We will settle on working from their home or from my geek room. I will give them a good ball park figure on pricing, so as to prepare them for the worst.
What education and/or training do you have that relates to your work?
I have a BSIT from CMU and have several MS certifications. I also have training from the US Army in all aspects of Desktop Support. I read alot of blogs and have weekly email on trends and issues. I have been repairing computers for over 20 years.
