FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We do offer discounts. We pride ourselves on being your first and only contact through your flooring process and the price quoted is the pricing paid. No changes or add ons the day of install. No "hidden fees" .
- What is your typical process for working with a new customer?
Work over the phone to understand their project and schedule in home consult with over 3000 samples in our mobile showroom. We bring flooring to you and help you pick out your perfect floors.
- What education and/or training do you have that relates to your work?
After obtaining my Residential Builders license, Floor Coverings International provided over 100 hours of training before I saw my first customer. We have continued training of 150-200 hours annually.