FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We recognize that every home is different & some may require a little more love than others. We encourage all of our customers to reach out to us to discuss options that best fit their needs. Also, thumbtack only allows companies to charge per bedroom and bathroom, but as a customer its great to consider what all you're looking to have cleaned. Basements & garages are an additional charge and not included in the quoted price.
- What is your typical process for working with a new customer?
One of our main goals is to make sure our customers feel comfortable. Some first-time customers feel shy about the conditions of their homes, so we reassure them that everything will be taken care of. Before we start working we ask if the customer has any questions about what to expect, if not, we handle the job.
- How did you get started doing this type of work?
Growing up, cleaning was a part of my daily routine. I knew I couldn't go outside to play if the house wasn't clean. As I got older, I never let this routine go. With time it became something I enjoyed. When we realized the impact our very first clean had on our customer, we never turned back.