FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We charge by the square footage of the space being worked on. We have little overhead and we are a small company so our pricing is often lower than the larger competitors around but we maintain a very high quality standard that of most of our competitors even.
- What is your typical process for working with a new customer?
We do an onsite estimate together. We go over the full scope of work that will be done, materials to be used and I will answer any questions. Following the estimate, you will receive a quote by email. Then we schedule the job. After we start the job, we work with you to pick out a stain color giving you many different options from Bona Dri Fast Stains. We offer a few different finish options as well so we will discuss that more. After completion of job we will do a final walk through of your new floor together. Most of the time we are able to install and refinish any wood floor while you can still stay in the comfort of your home without having to arrange any nights or days away.
- What education and/or training do you have that relates to your work?
We use the industry standards. Installing and sanding to the NWFA guidelines.