FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our standard package for weddings includes 4-6 hours of performance time (additional time is available), ALL equipment, including lighting, additional sound systems and wireless microphones for weddings with up to 300 guests. For weddings over 300 guests, a custom quote is necessary to ensure your event’s equipment and staffing needs are met. Our flat-rate pricing is refreshingly easy to understand. No hidden charges, and all fees are clearly stated in the agreement with our company.
- What is your typical process for working with a new customer?
We create a custom quote for each wedding, and we’ll send you a complete and accurate price quote in our first email to you based on availability and the date, time, and location of your wedding. In keeping with our company’s core values, we will always give you our best price when we send you a quote, you don’t even need to ask! We have no interested in over-charging or up-selling our customers – your experience working with Platinum Entertainment will always be simple, straightforward, and hassle-free.
- What advice would you give a customer looking to hire a provider in your area of work?
Our advice to customers looking to hire professionals in our area of work is to make sure everything is planned and written down ahead of time. Mistakes on the day of your event are never good, and we'll do whatever it take to make sure that won't happen!