FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer both flat-rate and hourly moves. Choose flat-rate pricing for a guaranteed total with no surprises, or hourly rates for smaller moves and flexible jobs. We’ll recommend the best option based on your needs.
- What is your typical process for working with a new customer?
At Spearmint Moving Company, our process is designed to keep your move simple, organized, and stress-free. Initial Contact & Quote – We start by gathering details about your move, including locations, dates, home size, and any special items. We then provide a clear, upfront quote with no hidden fees. Booking Confirmation – Once you approve the quote, we lock in your move date and send you a confirmation with all details in writing. Pre-Move Communication – We follow up before moving day to confirm details, answer questions, and ensure you’re prepared. Moving Day – Our uniformed, professional movers arrive on time with clean trucks and all necessary equipment. We carefully load, transport, and unload your belongings. Post-Move Check – We walk through the completed job with you to ensure everything is where it belongs and in perfect condition. Follow-Up – After your move, we check in to make sure you’re fully satisfied and invite you to share your experience in a review.
- What education and/or training do you have that relates to your work?
Our team at Spearmint Moving Company is trained to handle moves of all sizes with professionalism, safety, and care. Every mover completes hands-on training in proper lifting techniques, furniture disassembly/reassembly, safe packing, and secure loading methods. We also train on protecting floors, walls, and doorways to prevent damage during the move. Our leadership team brings years of experience in the moving and logistics industry, combining practical know-how with customer service training to ensure every move is efficient, safe, and stress-free.