FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and competitive. We offer personalized quotes based on the size of your home, the scope of the services required, and your specific cleaning needs. We also provide flexible scheduling options to accommodate your preferences. While our rates reflect the high quality of service we offer, we occasionally offer promotions or discounts, particularly for new clients or ongoing maintenance contracts. Additional fees may apply for special requests or unique cleaning challenges, but these will be discussed upfront.
- What is your typical process for working with a new customer?
When working with a new customer, our process begins with a consultation to understand your needs, preferences, and any specific areas that require attention. Based on this conversation, we’ll provide a detailed and customized quote. Once agreed upon, we schedule a convenient time to carry out the cleaning, ensuring minimal disruption to your daily life. After the service, we encourage feedback to ensure that we’ve met your expectations and to make adjustments for future visits, if necessary.
- What education and/or training do you have that relates to your work?
Our team at Rose cleaning is fully trained in industry best practices for house cleaning and organization. We attend regular training sessions to stay up-to-date with the latest techniques, tools, and eco-friendly solutions. Additionally, our cleaners are knowledgeable about using a variety of cleaning products safely and effectively, ensuring that your home is treated with care and the highest standard of service.