Sick Computer, Inc.
My laptop PC had an issue, where it repeatedly crashed when trying to update software and would fail soon after booting. Derrick contacted me within a week of my purchase of a $75 Angie's list coupon, for 2hrs of on site service. We set up a date and on the day he called to let me know he was running behind and and then he arrived on the agreed upon time for the appointment. He loaded test software onto my PC and ran diagnostics. It appeared that I had some registry errors and my Anti virus software was causing the issue. He uninstalled the software and began the download of the Program Kaspersky 2.0, again. This download was going to take 4hrs so he recommended purchasing the Diagnostic and repair software so I could run it myself after my anti virus software was installed. He also recommended another Antivirus package. I purchased the fixit software from him for $40.00. After he left my AV SW completed downloading and I reinstalled it. I ran the fixit software and all seemed well. Then later that day the AV was completing an definition update and the PC crashed again. I decided that I would go with Derricks recommendation and download the anti virus Webroot software and get rid of Kespersky 2.0 completely. I did this and again everything appeared to be OK. Derrick followed up via email and phone to see if everything was OK with my system. A few days later I was using my PC and it crashed again. I let Derrick know via email and he let laid out the options and follow up costs that would be incurred. I reran the diagnostic and fixit program and this time it found bad sectors on my hard drive. It repaired them and since then I have not seen any issues.Feb 2, 2013
On time, well knowledged, reasonable price -- and a real nice guy. Can't ask for more than that. Barb 11/29/'12Nov 29, 2012Verified
About this pro
Times hired on Thumbtack5
LocationAnoka, MN 55303
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Q & A
- What types of customers have you worked with?Most of the jobs we do for our customers are Virus/Spyware removal,Troubleshooting/Repairing any hardware/software issues on desktop or laptops. We also setup a lot of home or business wireless/Lan networks and configuring the Security on them. Please check out our website for other services that we offer as well. Thank you.
- What advice would you give a customer looking to hire a provider in your area of work?Ask the technician what training they have, what prior education in the computer field they have and what certifications they have. Ask how long the technician has been working in this field. Does the technician have there own tools and programs. Get references from the technician that you as a customer can call and check the performance and quality of the technicians work. Ask how and how much the technician charges for each job, and if parts are an extra charge. Inquire if the technician will tavel, how far and how much they charge for each mile traveled. Also ask the minimum charge for each job requested. And with all this information you should be able to come to a fair understanding of what the technician is capable of and come to a fair payment.