If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
For over 75 years, we’ve been helping local homeowners with reliable heating, cooling, plumbing, and electrical service—and we still love what we do. From leaky pipes and clogged drains to broken water heaters, heating systems, and wiring issues, our team of 50+ licensed pros is ready to help.
We show up on time with the right tools, a professional attitude, and same-day service options to make stressful problems feel manageable. Whether you need an emergency repair or a full system installation, we focus on clear communication, quality work, and respect for your home.
Reach out today to schedule service or ask a question—we’re here to help.
Overview
Hired 30 times
Serves Burnsville, MN
Background checked
50 employees
76 years in business
Business hours
Sun8:00 am - 4:00 pmMon8:00 am - 4:00 pm
Payment methods
This pro accepts payments via Cash, Check, and Credit card.
Customers rated this pro highly for professionalism, value, and work quality.
Great 4.8
95 reviews
5
91%
4
3%
3
1%
2
3%
1
2%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Alexis h.
May 15, 2026
•
Hired on Thumbtack
The services provided went above and beyond my expectations. Each contractor I’m working with, we’re extremely helpful and knew what they were doing. Lance offered me good pricing options for our plumbing issues all while walking us through how to keep up maintenance and helping to ease our stresses!
Tony was above and beyond very knowledgeable. He really knew his stuff went out in the snowstorm and got the part and brought it back was a stand up guy. I really learned a whole lot of knowledge from Tony for years to come about my furnace. He was so smart about everything, very knowledgeable for as young as he was, and a very nice guy, I would love to keep him for my guy every time, and he\n Did heating repair? 3625, how much did you pay? This was what services did you get hating? Okay, well, let me go on to the next thing. It won't let me go on to the next thing
GENZ RYAN PLUMBING AND HEATING CO's reply
Hi Anna - Thank you so much for your wonderful 5-star review. We're thrilled to hear that Tony provided such exceptional service with your heating repair. It's fantastic that he could help you learn more about your furnace, even in a snowstorm! Tony is indeed a gem, and we're proud to have him on our team at Genz-Ryan Heating, Cooling, Plumbing, & Electrical. We appreciate your kind words and are here for any future needs!
Meredith W.
Dec 8, 2025
•
From Google
Summary of long read ahead: Genz-Ryan installed superior technology that is more efficient for less money than the 1st quote I received. Highly recommended!If I had to pick one favorite aspect of is company, it's customer service! Other noteable aspects: impecable communication, photos of technicians who are coming to your home, explanations, packages and price points for all family budgets, financing.The day before my father's funeral I learned our 15 year old furnace was leaking gas and needed $2000 in repairs. Needless to say I was overwhelmed. I called Genz-Ryan for a comparative quote that same day. They were fast, understanding, friendly, caring, compassionate, and they explained things in ways I could understand. My old furnace company left me feeling pressured, confused and without true understanding of my options and how to weigh them. Genz-Ryan had this questionnaire tool to help me see it truly was the best decision to replace my furnace now. I was able to take advantage of the BOGO equiptment sale and replace both my furnace and AC at the same time.Today Ari and Nick spent their entire day carefully installing my new HVAC systems! I'm so grateful to be confident in the work they completed today. Sean came to help finish the electricalwiring. The whole team - from the tech competition of the quote, the sales gentleman, the install team and customer service call center - everyone cares!If you are not sure what to do. Call Genz-Ryan. I'm confident they can help you feel confident in the choices you need to make.
GENZ RYAN PLUMBING AND HEATING CO's reply
Hi Meredith - Thank you so much for your kind words and the 5-stars. We're thrilled to hear that you had such a positive experience with Genz-Ryan Heating, Cooling, Plumbing, & Electrical. It means a lot to us that you found our customer service, communication, and compassionate approach helpful during a challenging time. We're glad our technicians, Ari and Nick, along with Sean, could provide you with the care and confidence you needed for your new HVAC systems. Your recommendation and trust in us are truly appreciated! If you ever need assistance in the future, please don't hesitate to reach out. Enjoy your new systems!
Joshua J.
Dec 9, 2025
•
From Google
Joe was very helpful and fixed our furnace quickly and he offered education while doing so.
GENZ RYAN PLUMBING AND HEATING CO's reply
Hi Joshua - Thank you so much for the fantastic 5-star review. We're thrilled to hear that Joe was able to help you quickly with your furnace and provided you with valuable information along the way. At Genz-Ryan Heating, Cooling, Plumbing, & Electrical, we love ensuring our customers feel informed and comfortable with our services. We truly appreciate your feedback and look forward to serving you again in the future.
Heath S.
Jun 7, 2026
•
Hired on Thumbtack
I appreciate the company’s modern, technology-driven approach, and I can see how its automated communication could create a better customer experience, especially as the service becomes more effectively integrated with AI.
Unfortunately, that was not my experience this time. I chose them because I was told a plumber could come that day. They did not arrive that day or the following morning, and the automated messages left me feeling as though I was being strung along rather than given a clear and accurate update. Because the issue was urgent, I ultimately had to hire another plumber, which delayed getting the problem resolved.
To their credit, they followed up afterward, asked whether they could still help, and offered a credit toward future service. The concept is promising, but the technology needs to support reliable execution and honest communication, not create false confidence that help is on the way.
Details: Repair existing sump pump • Submersible pump located inside basin • No, the building is not currently flooded • Residential
Sump Pump Installation or Replacement
Credentials
Background Check
Jon Ryan
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
We offer upfront pricing with no surprises, plus seasonal discounts, financing options, and service plans to help homeowners save.
What is your typical process for working with a new customer?
It starts with scheduling an appointment and confirming it ahead of time. Before we arrive, you’ll receive a text with the technician’s name and photo so you know exactly who’s coming to your home and when. Once on site, our technician evaluates the issue, explains what’s going on, and walks you through your options. We provide upfront pricing before any work begins, complete the work efficiently and cleanly, and make sure everything is working properly before we leave.
What education and/or training do you have that relates to your work?
We’re trained in all aspects of residential plumbing—technical skills, building codes, water quality, safety, and customer service.
